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Honor Student
Mastrass
Posts: 2
Member Since: ‎06-21-2011
Message 1 of 2 (188 Views)

How can I cancel Deskjet D4160 documents stuck in queue, inhibiting printing

 
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DavidPK
Posts: 33,178
Member Since: ‎09-24-2010
Message 2 of 2 (171 Views)

Re: How can I cancel Deskjet D4160 documents stuck in queue, inhibiting printing

Hi,

 

From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Regards,

 

DP-K



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