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03-07-2012 06:47 PM
It's easy. Since the symbol is only on the cartridge, not the box, I just open it up in the store until I find the right black cartridge. Even the sales people in the best computer stores don't have a clue. Hp should make it easy to buy there products but as an American company, they just don't care.
I would hope the store charges you for the product you damaged.
If you want a black cartrdige buy Black, if you need a photo cartridge buy Photo. The document here may help in identifying the proper cartridge.
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03-07-2012 07:10 PM
That document quoted solves nothing, but this document does solve it: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&
08-20-2012 10:24 AM
FYI - I just bought new 564xl black and didn't pay attention to the label but just bought the "narrow" one thinging it was the photo black. It appears the size of the nonphoto black has been reduced to only 1 or 2/16 wider than the photo black, just big enough not to fit in the photo slot. Lesson learned - read the info on the package