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zeldephryn
Posts: 4
Member Since: ‎03-27-2009
Message 1 of 5 (2,731 Views)

Hp Photosmart 1215 color cartridge will not print.

I have a photosmart 1215.

 

The color quit printing so I purchased a new print cartridge

 

hp c6578d

 

and that cartridge would not print.

 

I performed all the cleaning procedures as set forth on this site.

 

Has anyone else had this problem?

 

Thank you in advance for your help.

Provost
Bob_Headrick
Posts: 15,715
Member Since: ‎11-17-2008
Message 2 of 5 (2,715 Views)

Re: Hp Photosmart 1215 color cartridge will not print.

Did you remove the protective tape from the cartridge? 

 

Is there any trace of color on the printed page?  If not try gently blotting the nozzles on a damp tissue.  Does this leave a strong stripe of cyan, magenta and yellow on the tissue?  If not then you have a defective cartridge.  If there are no stripes of color on the tissue then the cartridge is defective.  If there are stripes of color on the tissue but no color prints on the test page or cleaning pages then the printer will likely require service.

 

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
zeldephryn
Posts: 4
Member Since: ‎03-27-2009
Message 3 of 5 (2,682 Views)

Re: Hp Photosmart 1215 color cartridge will not print.

Thank you for your response.

 

I did all the things you suggested and still not printing.

 

I also have an hp photosmart 1115 and it is doing the same thing.

 

So I guess that these models of HP printers had a problem?

 

I guess I need to move up to another printer.

 

I have 4 color 78 cartridges and 3 of the 45 ink cartridges that are going to go to waste.

 

Have a blessed day.

Provost
Bob_Headrick
Posts: 15,715
Member Since: ‎11-17-2008
Message 4 of 5 (2,676 Views)

Re: Hp Photosmart 1215 color cartridge will not print.

Did you get color stripes when you blotted the cartridges?

 

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
zeldephryn
Posts: 4
Member Since: ‎03-27-2009
Message 5 of 5 (2,659 Views)

Re: Hp Photosmart 1215 color cartridge will not print.

Yes I got th color blots the first time.

 

Then on one of the cartridges after the first blot I got a cyan and onother I got a magenta stripe.

 

Of the 4 color cartridges I have 3 show 90% full and one shows 50% full.

 

After considering what you had said about the cartridge nozzles being dried I tried a couple unorthadoxed procedures.

 

First I soaked the nozzles in Rubbing alcohol.

One of the cartridges started printing in magenta only.

 

After this did not work, I tried something that I do not recommend but it worked.

 

I placed the end of one of the cartridges in my mouth and sucked hard.

 

It cleared the one cartridge however I got a mouth full of ink.

 

Unorthadoxed but worked.

 

You were correct from the beginning about the cartridges.

 

Thank you for your help, I appreciated it!

 

Have a blessed day and week to come.

 

Steven

 

 

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