07-15-2010 09:16 AM
I am new to this but I have a problem that needs to be answered pretty quickly please, when I try to print out an email the right side of the email gets cut off, I checked the printer setting and even the preferences but everything is alright, nothing wrong there, but every time I print I happens. Also when I go to print out a picture the picture turns out yellow, please I tried everything I could think of.
07-15-2010 10:45 AM
Hi - Can you provide the model of printer you're using? That will help determine what steps to take to troubleshoot. Typically though, when the print out is being clipped or cut off, it has to do with a paper size mismatch between the printer driver software and the settings in the software you're using (i.e. MS Word). Make sure that the paper size settings in the sw (typically under page setup) match those of the printer (typically under printer setup).
As for the color issue, the first step will be to run a self test page on the printer to determine whether it is an issue with the ink cartridges. How to run the test page from the printer is dependant on the printer model.
Hope that helps.
I am an HP employee.
06-06-2012 10:50 AM
In Adobe Reader, I had to change the settings to fix this issue. Open the PDF document, then click the Adobe Reader printer icon. Underneath Page Handling, look for Page Scaling. From the drop-down menu, select Fit to Printable Area.