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02-14-2011 09:31 AM
I sent a photograph to print on my HP Photosmart B209-am printer. When I waited over an hour for it to print and nothing happened I tried to delete it. The status has said "deleting" for several hours. I have run task manager to cancel, I have rebooted my Windows 7 64bit PC, and restarted the printer. Nothing will delete the print job. What can I do next? I can't print anything else until this is resolved. Thank you!
02-14-2011 12:18 PM
From the control panel, open administrative tools and select sevices. Browse down to the print spooler service, right click it, select Properties and then click on the stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder. Reboot the computer and you should be ok.
You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Hope this helps,
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Microsoft MVP - Microsoft Windows Expert - Consumer
11-30-2013 12:49 PM
I have an hp pavilion with Windows 8 on it. I was having the same issue with not being able to delete the print job. Your post was very helpful. I went into "print spoller" and stopped it. I did not restart the computer, I simply started "print spooler" again and the error on the printer was gone. I finished printing my photos. Thanks so much.