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Honor Student
angpl
Posts: 2
Member Since: ‎02-13-2012
Message 1 of 15 (4,684 Views)

I have a 6500 officejet printer that says ink system failure what can i do to fix this if anything??

my printer 6500 office jet says ink system failure help??

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-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 15 (4,661 Views)

Re: I have a 6500 officejet printer that says ink system failure what can i do to fix this if anythi

hi there angpl,

 

Ink system failures are usually accompanied by an error code so you may want to take note. This article has troubleshooting steps for ink system failure and some quick references for particular codes. Follow the steps outlined and let us know if it helps.

 

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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tmuse
Posts: 1
Member Since: ‎07-12-2012
Message 3 of 15 (3,731 Views)

Re: I have a 6500 officejet printer that says ink system failure what can i do to fix this if anythi

I am having the same problem, but there is not error code associated with the message.  It says: "Ink System Failure.  Please turn Printer off and then on."  No additional codes or instructrions. 

 

I have tried to clean the heads without any luck. 

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-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 4 of 15 (3,717 Views)

Re: I have a 6500 officejet printer that says ink system failure what can i do to fix this if anythi

Hi there tmuse,

What printer model and operating system is this for?

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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goanders
Posts: 3
Member Since: ‎10-31-2011
Message 5 of 15 (3,146 Views)

Re: I have a 6500 officejet printer that says ink system failure what can i do to fix this if anythi

need to replace the print head
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Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 6 of 15 (3,138 Views)

I have a 6500 officejet printer that says ink system failure what can i do to fix this if anything??

@goanders - Are you needing to replace a printhead? Or are you recommending a replacement of the printhead to the author of another post on this thread? I ask because of the length of time that has past between posts on this thread. If you are needing help; please provide the make and model of your printer and what error message you are receiving on the machine. Thanks
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violetpilot
Posts: 3
Member Since: ‎12-19-2012
Message 7 of 15 (2,768 Views)

Re: I have a 6500 officejet printer that says ink system failure what can i do to fix this if anythi

This happened to me this morning. Printed three sheets and then this message. Have cleaned everything, shut off, turned on, unplugged, replugged, rebooted, new cartridges. Help.

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Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 8 of 15 (2,765 Views)

I have a 6500 officejet printer that says ink system failure what can i do to fix this if anything??

@ violetpilot - is this the document you used to address the ink system failure message that you are getting? It is for troubleshooting an ink system failure message that appears without an error code. It will give troubleshooting steps to try in an effort to fix the error message displayed on the screen of the printer. I hope that this helps.
I am a former employee of HP...
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violetpilot
Posts: 3
Member Since: ‎12-19-2012
Message 9 of 15 (2,763 Views)

Re: I have a 6500 officejet printer that says ink system failure what can i do to fix this if anythi

Yes. I did all of that. Except clean the printheads via the Solution center. I can't print anything.
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violetpilot
Posts: 3
Member Since: ‎12-19-2012
Message 10 of 15 (2,762 Views)

Re: I have a 6500 officejet printer that says ink system failure what can i do to fix this if anythi

Just additionally tried soaking the printhead to remove excess ink - of which there was a lot. There is ink in the HP ink cartridges, everything is clean and in there the right way and I have spent almost an entire day at this point trying to solve this issue.
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