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Top Student
KimC1
Posts: 3
Member Since: ‎05-26-2011
Message 1 of 2 (1,454 Views)
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I have a HP LJ5550dn that has a 13.01.00 error, Jam in tray 1.

I currently have this error continuing even on shut down and back on. I cleaned and replaced all wheels. pulled image transfer unit out and cleaned all dust in and around unit. I pulled out the fuser unit and cleaned all around it. I pulled out tray 2 cleaned. There is no jams or papers stuck anywhere. It doesnt get far enough for there to be a paper jam. We did a cold reset and still has error. The machine is networked but jams even when we select config page.

 

What happens is when someone prints to printer usually drawer 2 or 3, the unit displays it is lifting tray 2 or 3 and then the error shows a jam in tray 1 (Manual Feed Tray). We found that if tray 1 has paper in it, then there is no error. However it will then only pull from tray 1 and no other tray.

 

Any help would be appreciated.

 

I hope I have this in the right spot now.

Top Student
KimC1
Posts: 3
Member Since: ‎05-26-2011
Message 2 of 2 (1,419 Views)

Re: I have a HP LJ5550dn that has a 13.01.00 error, Jam in tray 1.

Found the Solution, it was the paper sensor. It was dislodged, once we clipped it down into place the printer worked like new.

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