I have a new Officejet Pro 8600 and I'm trying to print name tags (Avery) (3085 Views)
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Honor Student
csp8
Posts: 4
Registered: ‎12-14-2011
Message 1 of 5 (3,085 Views)

I have a new Officejet Pro 8600 and I'm trying to print name tags (Avery)

I'm trying to print name tags (Avery), but the printer keeps telling me I have the wrong size paper in the tray.  I'm working from Word in Windows 7, selected the appropriate template and even changed the page size to 4.5x11, but it will not print.

Professor
007OHMSS
Posts: 2,513
Registered: ‎08-12-2009
Message 2 of 5 (3,078 Views)

Re: I have a new Officejet Pro 8600 and I'm trying to print name tags (Avery)

This document may help:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&cc=us&dlc=en&lc=en&product=4323659&tmp...

 

If it was me, I would also check Avery website, and maybe MS Office (Word) website for possible answers, if that document above did not solve it.

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
csp8
Posts: 4
Registered: ‎12-14-2011
Message 3 of 5 (3,075 Views)

Re: I have a new Officejet Pro 8600 and I'm trying to print name tags (Avery)

Thanks.  I talked to an Avery "support" person.  No luck.  Said to talk to HP.  None of the recommendations worked.  I even reinstalled the printer.  I'm using the Avery template from Word and even changed the paper size to 4.5 x 11, but nothing. Are there drivers I need?

Professor
007OHMSS
Posts: 2,513
Registered: ‎08-12-2009
Message 4 of 5 (3,064 Views)

Re: I have a new Officejet Pro 8600 and I'm trying to print name tags (Avery)

Well, I would try the latest drivers from our HP.com website. I would even try the basic drivers and try the full software driver package in case it makes a difference. Find them here:

 

http://www8.hp.com/us/en/support-drivers.html

 

Put in your printer model, select the right operating system.

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
heartman
Posts: 3
Registered: ‎11-01-2013
Message 5 of 5 (1,119 Views)

Re: I have a new Officejet Pro 8600 and I'm trying to print name tags (Avery)

Did you ever solve this problem?

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