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04-30-2012 07:19 AM
I have a c4280 Photosmart Printer and a Windows 7 Asus Desktop PC (Win7 Home Premium). I have attempted about every solution given to me to get the print driver to load. All other software associates with the product loads fine, including the SCAN function. I have ran the PRINT Diagnostics software from HP, I have uninstalled, reinstalled the drivers several times and still not able to get the print driver to load. I connected the printer to my Lenovo Laptop running the same OS (Win7 Home Premium) and no issues, the printer loads without any errors. The bottom-line I am looking for a solution to get the print driver to load. You help on this will be greatly appreciated.
05-07-2012 02:14 PM
This may sound basic, but have you tried disabling any security (anti-virus/firewall) software when trying the installation? And running as administrator?
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
05-07-2012 04:53 PM