01-12-2011 08:18 AM - edited 01-12-2011 10:16 AM
CAN SOMEONE HELP WITH THIS ERROR MESSAGE? INK SYSTEM FAILURE 0xc19a0035
I HAVE A C6180 ALL IN ONE. IT DIDN'T RECOGNIZE THE FACT
THAT I HAD REPLACED AN INK CARTRIDGE A MONTH AGO............HP brand, AND NOW AM GETTING THIS MESSAGE.
HAVE RE-SET, CLEANED ALL THE CARTRIDGES, AND SPOKEN WITH HP ON THE PHONE 2 X. IT WOULD WORK AGAIN FOR A SHORT TIME, THEN ERROR OF INK SYSTEM FAILURE POPS UP AGAIN.
HP said I need a new one??? It worked fine until this and still does for awhile after resetting it, so can't understand
why I should have to go out and get a new one for this problem . HOPE someone can help !! Thanks!
ISN'T THIS ASK THE "EXPERT" DAY FOR HELP?? HAVEN'T HEARD ANYTHING YET!
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01-13-2011 10:46 AM
You've already tried the reset, right? details here
When you say "HP said I need a new one" - do you mean Phone Support told you that you need a new printer? Is your printer out of warranty?
01-13-2011 01:39 PM
Yes, have done resets.....now when I get the message I have to unplug, reset and it works for short while. Then the
message pops up again.
HP said I need new printer. Its internal problem that they "don't have fix for"!!
01-14-2011 11:20 AM
Is your printer out of warranty? (you can check the serial no. here )
03-27-2011 08:15 PM
05-01-2011 04:56 PM
Had similar issues with a C7250 printer. Replaced the capacitors as suggested. Printer is now functional. Radio Shack did not have the exact match for the capacitors so instead of 3x330uF and 1x680uF, the closest Radio shack had was 3x470uF and 1x1000uF. Even managed to put the printer back together and not have extra screws when completed.
The control broad is located on the side with the network/power and flash/usb inserts. Access to the control board is made by removing the side panel which involves removing some screws on the top and back. And then carefully prying the side panel off. From there the control board has 4 to 5 screws holding it in place plus you need to carefully unplug the cables from the board.
If you have this problem, it is not as bad as this sounds!!! replacing the capacitors cost me a bit more the $30 since I had to buy a decent soldering iron. Still cheaper than purchasing new printer or servicing this printing.
02-13-2012 03:25 PM
I'm having exactly the same problem with my All-in One Photosmart C7200. Except mine won't print at all. I get a message Oxc 18a 0001. Ink system failure. It worked great until I replaced the black cartridge.
10-03-2013 03:15 PM
Had the same problem with my C6180 - at first intermittent, then a hard failure (printer kept resetting itself during startup). Replacing one 330 uF and the 680 uF capacitor completely solved the problem. The bad caps are easy to
spot - the tops were bulging upwards. Note that the value of electrolytic capacitors (microfarads) is usually not critical. The local electronic store was out of 680 uF caps so I paralleled a couple of the 330 uF caps to make a substitute. Do buy fresh parts - electrolytic caps degrade with age, so it is not a good idea to use stuff that has been sitting around in a parts bin for years.
One word of caution - the soldering job requires the proper equipment and some experience. I had difficulty with removing the old caps - and I am no beginner. A vacuum desoldering tool would have made a big difference.
10-18-2013 01:56 AM
Thanks for the feedback Duncandonut.
Did you also have an error with 0xc19a0035? I presume your printer was out of warranty?