07-08-2009 07:12 PM
Help. Nothing will correct this problem. Bought new cartridges & Printer is just stuck. Turning it on & off as suggested - Does Nothing.
Does anyone know the Solution as sounds like others are having some D__ issue. ?
07-21-2009 05:21 AM
07-21-2009 09:46 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
07-21-2009 11:33 AM
I phoned HP support who took me through some reset actions. For anyone else who has the problem, here's what I remember to do:
Press *(star) and # (hash) together on the printer and let go.
Key 1 then2 then3
Press the right arrow key until the onscreen menu shows System Configuration
Press right arrow key until failure status is displayed
I think there was another OK after this but not sure????
Keep pressing cancel til you get back to the main menu then
Unplug from power for 1 minute then plug back in
Power back on.
I have done this and its working ok at the moment. It awaits to be seen if it starts up correctly the next time I turn it on!
09-30-2009 07:17 PM
You are definitely my hero, at least for today.
I have a C6180 Photosmart printer and was getting the "Ink System Failure" message. I finally called HP suport and was told that since my printer was out of warranty (1 1/2 yrs. old, 6 months past the 1 year mark), I would have to pay $35 to try to fix it and there was no better than a 50/50 chance, or trade in/trade up my printer. Basically toss my old printer and get a new one.
I came across your post and did the *# 123 to get into the "secret menu" and once I reset the failure from the configuration menu, I was good to go.
10-02-2009 02:06 PM
12-08-2009 05:41 PM
I disagree with your comment that this is a rare thing to happen it would appear from the forums it happens to several different models and happens a lot! It just happened to me on my C7250 I do not consider a printer old at 1 1/2 years and since this was the first time i had to change the ink cartridges it is used very little. Printer was working fine until i changed the ink and now all I get is "Ink System Failure" error code Oxc18a0201. After reading several posts by others it would seem this happens a lot and HP has no solution and has known about this for some time. My suggestion is take the printer back get your money and buy a different brand as this occurs with all models within 2 years you were lucky as you are under warranty the rest of us are up the creek without a paddle
11-21-2010 09:47 PM
It's unbelievable that HP do not yet have this issue under control. To make matters worse, I use their support including on line chat , they ask me to participate in a customer survey where I do nothing but labor the frustration and dissatisfaction i and many other users of this product have and i hear zero from them. clearly they are going through the motions of providing world class customer service , it's not of true value for them.
Very disappointed , doing the normal thing and telling many people about my bad experience , the C309a achieved very early retirement. My contribution to Ink Cartridges will be sorely missed!