01-17-2011 08:53 AM
Description: HP PHOTOSMART PREMIUM
Serial Number: CN07BB10BC
error Message: Ink System Failure, 0xc19a0020, Please turn printer Off the ON.
Error Message does not clear after following these directions
Have been on line- no luck. Talked to tech support and after 1/2 hour of cleaning and unplugging everything still get error. They have shipped a new part: HP 564 FIELD REPLACEMENT KIT, N. After seeing other post , I am not confident this will solve the problem. Has anyone had any luck with this issue?
Solved! Go to Solution.
02-03-2011 11:17 PM
I'm awaiting the same part HP 564 FIELD REPLACEMENT KIT, N. I am also quite sure it will not solve the problem. This part seems to be a new set of cartridges and does not match the part number in the following HP message:
If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new ink cartridges. If your printhead assembly is no longer under warranty, you can purchase a new one online . Click the link, then look for the HP Parts Store. Search for part number CN642A. If the HP Parts Store is not available, contact you local HP sales office. The new printhead assembly comes with cleaning materials. To avoid possible damage to the new printhead assembly, also buy new cartridges.
Meanwhile I'm without a printer and am also unhappy about spending 3 hours on the phone today first to tech support and then to a representative in India.
05-12-2011 11:26 AM
Hi dwalthatch, did the replacement printhead solve the issue?
05-12-2011 11:37 AM
It solved my issue, for now. I'm nervous when changing any cartridges now. I'm soured on tech support so don't want to deal with any HP printer issues ever again!
In addition to all of the hours I mentioned in my first post, I was also given a non-existent fax number to use to fax proof of purchase and I spent 3 hours at a local Staples, trying over and over and over again to send the fax.
Another very lengthy call to tech support yielded a different fax number which worked.