Ink System Failure in Photosmart 3310 (12470 Views)
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Honor Student
norderk
Posts: 2
Registered: ‎12-17-2008
Message 1 of 8 (12,470 Views)
Accepted Solution

Ink System Failure in Photosmart 3310

My printer is about 2 years old and I have gotten a "Ink System Failure" report, error 0xc18a0305. I did the 4 steps HP told me to do (unplug, restart, etc...) but still nothing. Does anyone have any ideas? If it needs service, who do I call? HELP.

Thanks

PhD Student
smartfriend
Posts: 527
Registered: ‎11-17-2008
Message 2 of 8 (12,466 Views)

Re: Ink System Failure in Photosmart 3310

If you are in the US, you can call this number: 1-800-474-6836...
Please click on KUDOS if you find my solution helpful.
Top Student
kiwipint
Posts: 2
Registered: ‎12-31-2008
Message 3 of 8 (12,322 Views)

Re: Ink System Failure in Photosmart 3310

[ Edited ]

Hello there Kelly,

 

Please check out this link for the Ink System Failure problem.

http://www.fixyourownprinter.com/forums/printer/39471  

 

These are from the link above: 

Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and then turn it back on. You will have to turn the printer off twice and then it will recalibrate.

 

Our HP 3310 was having the same ink system failure. Tried everything I could find, and had just about given up when I found this forum. I didn't quite get the reset right the first time, but on the second try it worked. After holding down OK, Cancel, Black and Color buttons while turning it off, I turned it back on, it turned itself off and I turned it back on again, it started off doing the calibration and it took about 5 minutes, but when it was finished I had a working printer again.

Hope this works for you. Please let us know.

 

P.S. This was also sent to AJ...lol

 

kiwipint

Message Edited by kiwipint on 12-31-2008 02:25 PM
Top Student
AndyBrew2
Posts: 2
Registered: ‎10-07-2010
Message 4 of 8 (9,962 Views)

Re: Ink System Failure in Photosmart 3310

My HP Photosmart gave me the same error although the first error was a carriage return error.  The was no paper jam or carriage jam.  After clearing that error I received a second error.

 

Ink system failure.  Oxc18a0001.  I attempted to reset the printer a number of times using the OK, cancel, black, color button.  It did not clear the error the first two times I tried the reset.  I removed all of the ink cartridges and I discovered that one of the ink cartridges was empty despite the ink gauge saying it was full.  

 

I replaced the empty ink cartridge and reset the printer.  It worked.  Then failed as another ink cartridge was very low on ink.  Replacing the second ink cartridge and reseting the printer again seemed to resolve the problem.  

Honor Student
caromuna
Posts: 4
Registered: ‎07-04-2012
Message 5 of 8 (5,849 Views)

Re: Ink System Failure in Photosmart 3310

IT WORKED!!!!!! Thanks.......:smileyhappy:

Student
Maxid
Posts: 1
Registered: ‎05-26-2013
Message 6 of 8 (3,321 Views)

Re: Ink System Failure in Photosmart 3310

Fantastic it works thanks everyone. Mine is pretty old but worked well and really didnt want to replace it. I'm wrapped thanks
Student
gwomble
Posts: 1
Registered: ‎06-09-2013
Message 7 of 8 (3,160 Views)

Re: Ink System Failure in Photosmart 3310

IT WORKED!!!! TYVM
Honor Student
Macpieter
Posts: 2
Registered: ‎09-22-2012
Message 8 of 8 (1,409 Views)

Re: Ink System Failure in Photosmart 3310

This worked for me!

Almost gave up.

Thanks a lot!

 

Difficult to find it though....

 

Macpieter

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