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Honor Student
wama
Posts: 2
Member Since: ‎03-26-2009
Message 1 of 21 (21,060 Views)

Ink System Failure

I have a C6150 and an Ink System Failure.  I found this post (about a different printer) and it FIXED MY PRINTER TOO!

 


Rank:Apprentice Apprentice
Rating: 98%, 24 votes
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.

THIS WORKED!!!  Don't throw it out try this first for: Ink system failed Error:smileysurprised:xc18a0101 on photosmart D7160.  

Student
jkuzmick
Posts: 1
Member Since: ‎02-11-2010
Message 2 of 21 (19,907 Views)

Re: Ink System Failure

This repair worked great on my HP C6150 today, 11 Feb 2010!

Student
hoffy628
Posts: 1
Member Since: ‎03-04-2010
Message 3 of 21 (19,756 Views)

Re: Ink System Failure

This fix also worked for me on a Photosmart D7360. Opening up the side panel was not an easy trick though. I was unable to find any instructions for that so I winged it... 03/04/2010

Student
vidar999
Posts: 1
Member Since: ‎03-12-2010
Message 4 of 21 (19,663 Views)

Re: Ink System Failure

It worked on my C6150 as well.  However my error code was 0xc18a406. 

The circuit board has 5 ribbon cables.  2 black that plug into the outside surface (these are not the ones to use) and 3 white ribbon cables that plug into the backside of the top edge of the board.  The wide and narrow ribbon cables near the center of the board are the correct ones.  :smileyhappy:

 

Student
wardoman
Posts: 1
Member Since: ‎04-27-2010
Message 5 of 21 (19,316 Views)

Re: Ink System Failure

How did you get the door off of the D7360?

Student
ditack0509
Posts: 1
Member Since: ‎04-30-2010
Message 6 of 21 (19,259 Views)

Re: Ink System Failure

Thanks for the info - can you tell me just how you were able to get the right panel off? I'm having a great deal of difficulty getting the panel off. I'm using a screwdriver to push the plastic parts that seem to be holding the panel in place, but have had zero results.

Honor Student
Rolls
Posts: 4
Member Since: ‎05-11-2010
Message 7 of 21 (18,705 Views)

Re: Ink System Failure

I have the same problem.

 

How did you remove the right side cover on your HP c6150?  It's a toughie!

Student
xfcgreene
Posts: 1
Member Since: ‎07-15-2010
Message 8 of 21 (18,608 Views)

Re: Ink System Failure

I wanted to say thank you for posting this tip/procedure. I had to remove the two black ribbon cables to get to the white cables but everything worked as outlined. This was my last step before sending it to trash file 13.

Student
Snowsharkeus
Posts: 1
Member Since: ‎07-19-2010
Message 9 of 21 (18,532 Views)

Re: Ink System Failure

This worked perfectly for me as well on my C6150.  Thank you!!!

Student
mrb751
Posts: 1
Member Since: ‎09-18-2010
Message 10 of 21 (17,846 Views)

Re: Ink System Failure

Tried the ideas in this forum.  Ended up contacting HP.  Here's the chat session.  Did not work for me, but there may be some clues for others.

[Saturday, September 18, 2010 12:19 PM] -- Automatically generated message:

Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.

 

[Saturday, September 18, 2010 12:19 PM] -- Automatically generated message:

You are now chatting with support specialist Sharavan K.

 

[Saturday, September 18, 2010 12:19 PM] -- Sharavan K says:

Welcome to HP Total Care for HP All-In-One Printers. My name is Sharavan R. and I will be your chat assistant for today. Please give me a few moments to review your issue description details.

 

Note : For security reasons, PLEASE DO NOT send credit card information via chat.

 

 

[Saturday, September 18, 2010 12:20 PM] -- Sharavan K says:

Hi Mark, how are you doing today?

 

[Saturday, September 18, 2010 12:23 PM] -- Sharavan K says:

Are we still connected ?

 

[Saturday, September 18, 2010 12:23 PM] -- Customer says:

Yes we're connected; I'm fine

 

[Saturday, September 18, 2010 12:24 PM] -- Sharavan K says:

Thank you for staying online.

 

[Saturday, September 18, 2010 12:24 PM] -- Sharavan K says:

May I know the printer model that you are using and the operating system installed on your computer ?

 

[Saturday, September 18, 2010 12:24 PM] -- Customer says:

Windows 7; C6180

 

[Saturday, September 18, 2010 12:25 PM] -- Sharavan K says:

Thank you for the information.

 

[Saturday, September 18, 2010 12:25 PM] -- Sharavan K says:

Do you see any error code along with the error message on the printer ?

 

[Saturday, September 18, 2010 12:25 PM] -- Customer says:

ur welcome

 

[Saturday, September 18, 2010 12:26 PM] -- Sharavan K says:

Do you see any error code along with the error message on the printer ?

 

[Saturday, September 18, 2010 12:27 PM] -- Customer says:

previously I did, but now nothing comes up. The printer just keeps turning itself on and off. Blue screen with HP comes on printer display then turns itself off.

 

[Saturday, September 18, 2010 12:27 PM] -- Sharavan K says:

Not to worry.

 

[Saturday, September 18, 2010 12:28 PM] -- Sharavan K says:

Let us perform some troubleshooting steps to fix the issue.

 

[Saturday, September 18, 2010 12:28 PM] -- Customer says:

I sent a file to print; perhaps an error code will come up on the computer

 

[Saturday, September 18, 2010 12:28 PM] -- Customer says:

Ok, let’s give it a try

 

[Saturday, September 18, 2010 12:28 PM] -- Sharavan K says:

Remove the cartridges from the printer.

 

[Saturday, September 18, 2010 12:29 PM] -- Customer says:

all removed. should I close the grey holders or leave in the open position

 

[Saturday, September 18, 2010 12:30 PM] -- Sharavan K says:

Close it.

 

[Saturday, September 18, 2010 12:30 PM] -- Sharavan K says:

Using a clean, dry lint-free cloth (a coffee filter works well),wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts.

 

[Saturday, September 18, 2010 12:30 PM] -- Customer says:

done

 

[Saturday, September 18, 2010 12:30 PM] -- Sharavan K says:

Using a clean, dry lint-free cloth (a coffee filter works well),wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts.

 

[Saturday, September 18, 2010 12:32 PM] -- Customer says:

done

 

[Saturday, September 18, 2010 12:33 PM] -- Sharavan K says:

Good.

 

[Saturday, September 18, 2010 12:33 PM] -- Sharavan K says:

Follow the steps below to power cycle your all-in-one:

 

1. Verify that the unit is switched on. Disconnect power cable from All-in-One and also from wall outlet.

2. Wait 30 seconds.

3. Plug in the power cable to All-in-One and also to wall outlet.

 

[Saturday, September 18, 2010 12:34 PM] -- Customer says:

do I keep the cartridges out of the machine?

 

[Saturday, September 18, 2010 12:34 PM] -- Sharavan K says:

Close the printer door but do not insert the cartridges.

 

[Saturday, September 18, 2010 12:35 PM] -- Customer says:

when reconnecting power, should I connect to the printer first or the power supply?

 

[Saturday, September 18, 2010 12:36 PM] -- Sharavan K says:

First connect to the power supply and then to the printer.

 

[Saturday, September 18, 2010 12:36 PM] -- Customer says:

done

 

[Saturday, September 18, 2010 12:36 PM] -- Sharavan K says:

Now go ahead and insert the cartridges.

 

[Saturday, September 18, 2010 12:37 PM] -- Customer says:

done

 

[Saturday, September 18, 2010 12:37 PM] -- Sharavan K says:

Do you see any error message on the printer now ?

 

[Saturday, September 18, 2010 12:39 PM] -- Customer says:

all I have is the blue screen with hp logo and a grey progress bar, the screen dims and I hear a low noise like it's starting up again; keeps repeating

 

[Saturday, September 18, 2010 12:39 PM] -- Customer says:

machine powered down and restarted again

 

[Saturday, September 18, 2010 12:40 PM] -- Sharavan K says:

Alright.

 

[Saturday, September 18, 2010 12:40 PM] -- Sharavan K says:

Let us try to reset the printer to its default settings.

 

[Saturday, September 18, 2010 12:41 PM] -- Customer says:

just got improper shutdown message, turned itself off and now back to blue screen.

 

[Saturday, September 18, 2010 12:41 PM] -- Customer says:

Ok

 

[Saturday, September 18, 2010 12:41 PM] -- Sharavan K says:

Reset the All-in-One to the factory default settings by following these instructions:

 

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold # and 6 while plugging in the power cord.

 

[Saturday, September 18, 2010 12:42 PM] -- Customer says:

done

 

[Saturday, September 18, 2010 12:42 PM] -- Sharavan K says:

Turn On the printer.

 

[Saturday, September 18, 2010 12:43 PM] -- Customer says:

I guess I plug it in first?

 

[Saturday, September 18, 2010 12:43 PM] -- Sharavan K says:

Yes, plug it.

 

[Saturday, September 18, 2010 12:44 PM] -- Customer says:

When I plugged in, the blue screen immediately came on. I went ahead and pressed power. Blue screen stayed and now it's cycling to on and off just as before

 

[Saturday, September 18, 2010 12:45 PM] -- Sharavan K says:

I am sorry to hear that.

 

[Saturday, September 18, 2010 12:45 PM] -- Sharavan K says:

Let me know the serial number of the All-in-One, it is placed on the back or bottom of the All-in-One. It is a 10 digit alphanumeric number starts with MY / CN / SG / TH.

 

[Saturday, September 18, 2010 12:47 PM] -- Customer says:

xxxxxx

 

[Saturday, September 18, 2010 12:48 PM] -- Sharavan K says:

Thank you for the information.

 

[Saturday, September 18, 2010 12:48 PM] -- Sharavan K says:

May I know when did you purchase the printer ?

 

[Saturday, September 18, 2010 12:48 PM] -- Customer says:

2 years ago at Staples

 

[Saturday, September 18, 2010 12:49 PM] -- Sharavan K says:

Mark, I appreciate your patience and efforts in performing all the troubleshooting steps provided. I am sorry to inform you that we have tried all the possible troubleshooting steps that should resolve the issue. However, the issue at hand seems to be with the hardware malfunction of the unit.

 

[Saturday, September 18, 2010 12:50 PM] -- Sharavan K says:

I apologize for the convenience to you. I can understand how you feel, I would have felt if I am in your position, the issue which you are experiencing is a very rare issue, it’s unfortunate that this happened with you.

 

[Saturday, September 18, 2010 12:51 PM] -- Customer says:

From what I've seen on the internet, the machine is dead. Just wanted to confirm before I bought a Kodak. Unfortunately just bought a new HP laptop, but I will make sure I do not purchase HP again. This is not a "rare" occurrence from what I see on internet blogs. Thanks for your help.

 

[Saturday, September 18, 2010 12:51 PM] -- Sharavan K says:

Not to worry.

 

[Saturday, September 18, 2010 12:51 PM] -- Sharavan K says:

I understand your concern.

 

[Saturday, September 18, 2010 12:51 PM] -- Customer says:

No I won't worry, Kodak has very good reviews

 

[Saturday, September 18, 2010 12:52 PM] -- Sharavan K says:

I would be happy to replace the printer free of cost for you if it was under warranty.

 

[Saturday, September 18, 2010 12:53 PM] -- Sharavan K says:

It has been my pleasure assisting you today. However, is there anything else I may assist you with?

 

[Saturday, September 18, 2010 12:53 PM] -- Customer says:

My previous HP laptop died a week before this; bought at the same as the printer. Guess HP builds in the death of the machine. My experience and that of many on the blogs is that these machines die shortly after warranty. It's a learning experience; again, thanks for the confirmation that it's time to go to Kodak.

 

[Saturday, September 18, 2010 12:54 PM] -- Sharavan K says:

Fine.

 

[Saturday, September 18, 2010 12:54 PM] -- Sharavan K says:

It has been my pleasure assisting you today. However, is there anything else I may assist you with?

 

[Saturday, September 18, 2010 12:54 PM] -- Customer says:

No, hope your next customer has a better experience. You've been very nice. Thank you.

 

[Saturday, September 18, 2010 12:55 PM] -- Sharavan K says:

I appreciate your patience and time.

 

[Saturday, September 18, 2010 12:55 PM] -- Sharavan K says:

Have a nice day. Take care.

 

[Saturday, September 18, 2010 12:56 PM] -- Sharavan K says:

Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at:

 

http://www.hp.com/support/chat

 

Chat support is available 24 hrs a day, 7 days a week.

For information on keeping your HP and Compaq products up and running, please visit our Web site at:

 

http://www.hp.com/go/totalcare

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation