Ink System Failures on HP6380. 0xc19a0021 (1461 Views)
Reply
Student
KLShearer
Posts: 1
Member Since: ‎12-04-2011
Message 1 of 4 (1,461 Views)

Ink System Failures on HP6380. 0xc19a0021

I've Been getting Ink System Failures on my Photosmart HP6380 All-in-One. I followed all the steps on the online guide for these errors, still no help. Just installed a new Print head and 5 New cartridges. Did an alignment and a clean head. Ink levels now showing 3/4 after printing 5 pages and guess what ?? Ink system failure again. Re-ran alignment and getting alignment failed..... Per HP Check, all drivers are up to date. Time to cut my losses and buy a new printer ? or are there any other fixes for this known issue ?
Posted from Facebook
Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 4 (1,418 Views)

Re: Ink System Failures on HP6380. 0xc19a0021

If this was the online guide that you used:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&dlc=en&lc=en&product=3560280&tmp...

 

Then tech support 1-800-474-6836 under warranty (or extended warranty). Otherwise, maybe a new printer.

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Student
Lyn2cats
Posts: 1
Member Since: ‎01-19-2012
Message 3 of 4 (1,369 Views)

Re: Ink System Failures on HP6380. 0xc19a0021

I, also, have experienced this problem.  Tried cleaning everything, replacing everthing - including the print head - nothing has worked.  The printer will come back on line if I turn it off and turn it on again.  I can then print a couple pages, but when the next print job is submitted, the message returns.  The unit is approximately 2 years old.  Very disappointing.

Student
LADY_A
Posts: 1
Member Since: ‎01-28-2012
Message 4 of 4 (1,351 Views)

Re: Ink System Failures on HP6380. 0xc19a0021

I keep getting message on 6380 HP printer of an ink failure.  Just put in new ink cartridge for it.  Worked for a little while then started getting this message about ink failure.  Can't find my manual.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation