HP Support Forums
Join in the conversation.
09-18-2009 10:59 AM
I have a photosmart 3300 for two years. Early this year, the colors seem to be off. I was trying to calibrate it, or clean the heads, it didn't change a thing. Then it told me to change the ink Cyan, so I put a brand new one in, genuine hp off course. But it started dripping ink onto the paper while it is printing. The ink level seems droping dramatically each time I print a diagnostic page. The colors are even way off. It's blue every where. Shortly after that it told me the ink Magenta needs to be replaced. I put a new one in. It drops to less than 10% of ink level in two pages of diagnostic page printing. A few days later, it asks for new Magenta ink again! Although I don't believe it, I have to put one in, otherwise, it didn't print, not even black only. But with the new ink the printer still says the cartridge is empty!
I am wondering anyone had any solution to it? Is there a way to set the printer to print with out Magenta or other color or no color at all?
thanks for the advice
10-13-2009 10:17 PM - last edited on 10-14-2009 07:26 AM by WendyM
Sometime this kind of problems arise.Just try to shake your cartridges before change it,May be it will work.If it does not work ,then make a hole on the top of cartridges.Because of this air will enter in the cartridge and flow will continue.After this print a nozzle check pattern.Does any of that color print?If there is some showing, perhaps the print heads for that color are clogged.Then you may have to run several cleanings.
10-14-2009 02:42 PM
10-25-2009 01:46 PM
It's shocking to me that there are seven pages of pissed off users with the same problem, and no useful information on the solution (if there even is one) from HP. The only HP guys who even reply have a disclaimer on their messages that say they don't actually represent HP.
Just for the record, I have the same problem with the printer (c5180) telling me that full yellow cartridges from HP are empty. I've tried with a new cartridge twice. The second time after it failed, I reset the printer and now it says I have three empty cartridges. HP's DRM and printer ink lock-in scam technology has screwed me over.
Hey HP! Are you listening? A solution to this would be nice! How about a firmware update that disables the **bleep**ty printer level guage in each printer, so that we can just figure out we're out of ink when it stops printing!
Anyways, the reset method I tried was to press help and ok at the same time while plugging in the power, as somebody mentioned before.
My prediction is that HP's solution to this problem will be to delete this thread from the forum. Come on HP, prove me wrong.
10-30-2009 03:03 PM
Just adding my frustration as well. Have used HP printers for many many years. My first L7680 had to be returned, got a REFURBed one as a replacement, but no refund - so I paid full price for a REFURB! One year later, it is now not working. Come on HP, how about an answer to these queries, other than "Don't do" the only fix that has been put forth! Without any fix we are stuck with non-printing printers! What choice do we have? I do just went out and bought new ink yesterday. By the way, do y'all notice that this problem seems to be only with the Black and/or Yellow ink (which share one printhead). Just observing.
By the way, putting tape over the window in the ink cartridge works like a charm! OK HP, let's hear a fix!
10-30-2009 05:26 PM
11-15-2009 07:24 AM
11-15-2009 07:40 AM
I've seen several threads where people have bought replacement cartridges for D7360 (and other printers...) then receive the message that their new cartridge is empty. Same problem here with my 11 month old printer (running Windows XP, connected via USB). Why are there no answers to this common problem? If there is no solution, HP needs to make one. I.E. replace these faulty printers.
11-16-2009 01:48 AM
My original problem, as posted here, was that the black cartridge thought it was empty (new cartridge) I was able to continue printing though - just ok'd the error message and it printed. I have since had to replace the other colours. 2 weeks ago I had to replace the yellow again (other colours are still 3/4 full) Error message sais it could not print as the yellow was empty. I don't normally use more yellow than the others. Since I replaced the yellow, I am no longer getting the error message on the black. The printer is working as normal!
Incidentally, the problem never occured if it was connected to my PC running xp, only on the laptop running vista.
11-16-2009 04:33 AM