HP Support Forums
Join in the conversation.
02-12-2009 08:54 PM
I have a J6450 All-In-One connected via Wi-Fi to my Vista SP1 laptop. Any time I print, from any application (including printing a test page), the printer continuously spits out extra copies. I believe it would keep printing out copies forever, but I usually delete the job from the print queue after the first copy prints. This happens in every application I have tried, regardless of the number of copies I select to print, and regardless of the number of pages in the document.
I have uninstalled the drivers and associated software using HP's Scrubber Utility (from the Driver Download page). I ran the utility through "Level 4," rebooted and then reinstalled the drivers and associated software. Still no luck.
Please help! I am a student. I need the printer to work and I can't afford all of the ink and paper this is wasting!!
02-13-2009 05:21 PM
02-27-2009 04:21 AM
08-12-2009 07:30 PM
12-12-2009 08:27 AM
I also just bought a c309a all in one and have the same problem on my Vista Home laptop. HP tech support was on my computer for 4 hours remotely and still couldn't fix it. Any word on a solution?
12-13-2009 12:09 AM
Yeah they did the same thing for me and when they couldn't fix it they said they would call me in a few days once they had worked out what was wrong. They never did. So I called them back about a month later and got a really helpful person who ended up installing a generic driver for HP printers which worked except its quite fiddly because you have two seperate printers installed, one is the generic driver which you need to use for printing, and the other is the original driver which you still need for scanning and the other stuff, when in reality its the same machine. A few weeks after I got it sorted out, I upgraded to windows 7, installed the newest driver for the c309a off the hp website and it works perfectly now.
02-08-2010 06:07 AM
I had the same problem with a C4580, and the solution sergiomis offered for the C390 worked for my printer.