J6450 Prints Too Many Copies

[PhynaeusClaw]

I have a J6450 All-In-One connected via Wi-Fi to my Vista SP1 laptop. Any time I print, from any application (including printing a test page), the printer continuously spits out extra copies. I believe it would keep printing out copies forever, but I usually delete the job from the print queue after the first copy prints. This happens in every application I have tried, regardless of the number of copies I select to print, and regardless of the number of pages in the document.

I have uninstalled the drivers and associated software using HP's Scrubber Utility (from the Driver Download page). I ran the utility through "Level 4," rebooted and then reinstalled the drivers and associated software. Still no luck.

Please help! I am a student. I need the printer to work and I can't afford all of the ink and paper this is wasting!!

[klockemy]

I have a Photosmart C4580 connected wirelessly to a Vista laptop and am having the same problems.  Looks like a problem with the print spooler, but I can't hash it out.  Any ideas, anyone?  I can't find anything on TechNet about it.

[ronaldmulero]

I had the same problem with my writing software and browser software printing endlessly to a c4280. It all started after the latest Vista update. The problem went away after upgrading each program to a version dated after the Vista update. 

[ThomasR]

Hi, I just bought a Photosmart c309a and am having the same problems, I called HP support and they didn't know what to do, you said you upgraded the programs to a version dated after the Vista update, I don't quite understand which programs you mean??? and If i've only just installed the printer and installed it off the newest installation files from the web, shouldn't they be newer than the Vista update???

[hpuser847]

I also just bought a c309a all in one and have the same problem on my Vista Home laptop.  HP tech support was on my computer for 4 hours remotely and still couldn't fix it.  Any word on a solution?

[ThomasR]

Yeah they did the same thing for me and when they couldn't fix it they said they would call me in a few days once they had worked out what was wrong.  They never did.  So I called them back about a month later and got a really helpful person who ended up installing a generic driver for HP printers which worked except its quite fiddly because you have two seperate printers installed, one is the generic driver which you need to use for printing, and the other is the original driver which you still need for scanning and the other stuff, when in reality its the same machine.  A few weeks after I got it sorted out, I upgraded to windows 7, installed the newest driver for the c309a off the hp website and it works perfectly now.

[daveyaa]

Please see this thread http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-C309a-multiple-prints/td-p/184637

I had the same problem with a C4580, and the solution sergiomis offered for the C390 worked for my printer.

[xandrani]

It doesn't work on OSX.