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Keep getting a message to remove and check the colour cartridge. What am I supposed to check? (121 Views)
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rjbawden Honor Student
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rjbawden
Posts: 7
Registered: ‎03-14-2012
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Keep getting a message to remove and check the colour cartridge. What am I supposed to check?

‎08-21-2012 01:56 AM

HP Photosmart 2575.

Can't see anything helpful in the printer documentation.

Is it just a duff cartridge?

 

R

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Distinguished Professor Distinguished Professor
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Travis_C
Posts: 4,868
Registered: ‎11-22-2011
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Re: Keep getting a message to remove and check the colour cartridge. What am I supposed to check?

‎08-22-2012 05:57 AM

Hello Richard

 

Are you still having this problem? Sounds like it could be the cartridge or dirty contacts. The following article explains how to troubleshoot print cartridge errors. Print Cartridge Errors

 

If the problem persists after going through the article I would suggest trying a new cartridge to isolate the issue. If the HP ink cartridge is still in its warranty you can contact support to have them replace/exchange it. Cartridges have their own warranty.

HP Product Warranty Check

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rjbawden Honor Student
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rjbawden
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Registered: ‎03-14-2012
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Re: Keep getting a message to remove and check the colour cartridge. What am I supposed to check?

‎08-23-2012 01:18 AM

Thanks. Appears to have been a duff cartridge. R
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Distinguished Professor Distinguished Professor
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Re: Keep getting a message to remove and check the colour cartridge. What am I supposed to check?

‎08-23-2012 06:59 AM

Hello Richard

 

Glad to hear the problem was resolved. :smileyhappy:

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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