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08-04-2010 02:35 PM
Prints letter size OK. Test page and alignment pages good. When I try to print 4x6 photos, printer locks up and I get an immediate error message “Turn power off then on again”, then error code B842F086. Later, the message “….Improper shut down”
08-04-2010 03:03 PM
Were you able to print 4x6 photos before? Does this model have more than 1 paper tray?
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
08-05-2010 05:46 PM
Yes, it has always printed 4x6 just fine. I am talking about 'borderless' 4x6. Just as an experiment, I tried 4x6 with border and one other 4x6 format (don't remember), no joy. They I retried 4x6 bordrless and it worked fine. Printed several sets of photos.