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Member Since: ‎11-16-2011
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Lights blink continuously on Officejet 6500 E709n

[ Edited ]

I have a 6500 709n that when turned on all lights blink continuously and will not turn off as suggested to be restarted.  Have to unplug to stop flashing.  It continues doing the same thing after plugging it back in

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Re: Officejet 6500 709n

Hi puckmgr,

 

Does the screen of the printer indicate an error?

 

Try removing the cartridges and Printhead, and then power cycle the printer without them being in. Make sure there is no paper stuck inside the printer or in the Duplexer unit.

 

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Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 15 (5,075 Views)

Re: Officejet 6500 709n

Hi puckmgr,

 

Does the screen of the printer indicate an error?

 

Try removing the cartridges and Printhead, and then power cycle the printer without them being in. Make sure there is no paper stuck inside the printer or in the Duplexer unit.

 

I am an HP employee.

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Top Student
Posts: 5
Member Since: ‎11-16-2011
Message 3 of 15 (5,047 Views)

Re: Officejet 6500 709n

The suggested solution worked just fine.  However, when I activated the printer today it went back to the same problem with all of the lights flashing on the console; message to turn off and restart.  Again, power switch will not turn off.  I have disconnected the power to the printer and after approximately 5 minutes reconnected power with same result.  With the lid open today it will not bring the ink cartridges out of the park position to enable the removal of the cartridges and the print head.

Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 4 of 15 (5,044 Views)

Re: Officejet 6500 709n

Hi puckmgr,

 

Sorry to hear that the issue resurfaced. While the printer is powered on remove the power cable, and then try manually moving the cartridges to the center to be removed.

I am an HP employee.

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Top Student
Posts: 5
Member Since: ‎11-16-2011
Message 5 of 15 (5,042 Views)

Re: Officejet 6500 709n

With power cord pulled and cover open.........cartridges and print head appears to be in a fixed position to the right side.  Do not want to force movement.     ? suggestion?

Provost
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Member Since: ‎12-31-2009
Message 6 of 15 (5,038 Views)

Re: Officejet 6500 709n

[ Edited ]

Hi Puckmgr,

 

No, Don't force them from the current position. Do the following to reset the printer.

 

Press # and 6 while applying power

I am an HP employee.

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Top Student
Posts: 5
Member Since: ‎11-16-2011
Message 7 of 15 (5,028 Views)

Re: Officejet 6500 709n

Flashing console comes back up the same way and has the same message.

Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 8 of 15 (5,025 Views)

Re: Officejet 6500 709n

Hi puckmgr,

 

Ok, you are having a hardware failure. Wish i had some better news for you. You can contact our technical support, and ask them about our trade in trade up program to get into a current model printer. You can call us at 800-474-6836 or click the link below if you are in a region outside of the United States.

http://www.hp.com/cgi-bin/hpsupport/index.pl

 

I am an HP employee.

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Top Student
Posts: 5
Member Since: ‎11-16-2011
Message 9 of 15 (5,019 Views)

Re: Officejet 6500 709n

Purchased new HP6500 Printrer

Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 10 of 15 (5,017 Views)

Re: Officejet 6500 709n

Hi puckmgr,

 

Great, Enjoy the new feature with this version of the 6500. Have a wonderful weekend.

I am an HP employee.

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