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Teacher
filgrastin
Posts: 126
Member Since: ‎09-04-2010
Message 1 of 8 (9,784 Views)
Accepted Solution

MY PRINTER WILL NOT STOP PRINTING

I have a brand new HP 309a wireless printer.  I am using it with a USB PORT.   I downloaded something from a PDF file and the printer will not stop printing.  I rebooted the computer, I disconnected the printer for an hour and when I turned it on it resumed   I hit the cancel button, the display reads "print cancelled" and then it reads "now printing."  When I attempt to use the printer to print something else it reads "busy."  HELP.

Teacher
k_saul
Posts: 58
Member Since: ‎10-03-2010
Message 2 of 8 (9,774 Views)

Re: MY PRINTER WILL NOT STOP PRINTING

Hi,

 

Disconnect the  USB cable and follow the below steps  to restart  the spooler service.

 

Click Start (Windows logo) >> All Programs >> Accessories >>

 

Right click on  Command Prompt and open it as Administrator ( choose run as administrator)

 

 

 

Enter the below command in black window and hit enter key..

 

net stop spooler

 

That will stop the spooler service.

 

Then enter the below command and hit enter key to start the spooler service

 

net start spooler

 

That will delete the current print comment and the  things in print queue.

Press the widnows key and R key on the key board to open run window ( Click on Start >> Run).

In run window  enter services.msc and click Ok.

That will open services window.

From there double click on the print spooler service.That will open a new window.

Click on Stop button to stop and then click on start button to restart the spooler service.

Make sure that startup type is : Automatic and Service status is : Started

Click on Apply and Ok to close the services window.
If the issue resolved,

Say "Thanks" by clicking the Kudos Star in the post that helped you.


Saul
Tech Support Eng.
HP



Tutor
ChratHB
Posts: 6
Member Since: ‎10-02-2010
Message 3 of 8 (9,768 Views)

Re: MY PRINTER WILL NOT STOP PRINTING

I had the same problem, it just spits out paper - I disconnected the power cable and reconnected it - that worked for me.

Teacher
filgrastin
Posts: 126
Member Since: ‎09-04-2010
Message 4 of 8 (9,755 Views)

Re: MY PRINTER WILL NOT STOP PRINTING

Thank you so much - I did as you outlined and it worked.  I also printed your instructions should this problem occur again.  Thanks again and have a nice day. 

Teacher
k_saul
Posts: 58
Member Since: ‎10-03-2010
Message 5 of 8 (9,750 Views)

Re: MY PRINTER WILL NOT STOP PRINTING

Hi

 

Great to know that..  :smileyhappy:  You are most welcome. 

 

You can also catch me on FB.

 

http://www.facebook.com/Surjith.K

If the issue resolved,

Say "Thanks" by clicking the Kudos Star in the post that helped you.


Saul
Tech Support Eng.
HP



Student
hikittycat
Posts: 1
Member Since: ‎05-23-2012
Message 6 of 8 (7,892 Views)

Re: MY PRINTER WILL NOT STOP PRINTING

hey it says system error 5 has occurred

 



Honor Student
jas895Cse
Posts: 2
Member Since: ‎05-15-2012
Message 7 of 8 (6,185 Views)

Re: MY PRINTER WILL NOT STOP PRINTING

Though I have a different, older printer, this solution helped me too. Thanks!

Honor Student
flyfishwithme
Posts: 2
Member Since: ‎10-03-2012
Message 8 of 8 (1,671 Views)

Re: MY PRINTER WILL NOT STOP PRINTING

I did just as you wrote and eerything works fine.HOWEVER, ISN'T THERE AN EASIER WAY?  Like just unpluggin the power cord?

 

In any case, Thank you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation