07-22-2011 03:21 PM
I have a 309a HP printer and it will only print offline. I have an HP computer, windows 7, 64 bit. Can you help me and thank you so much.
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07-22-2011 04:41 PM - edited 07-22-2011 09:48 PM
How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen? Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
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