Question
Reply
 
Teacher
filgrastin
Posts: 129
Member Since: ‎09-04-2010
Message 1 of 3 (395 Views)
Accepted Solution

MY PRINTER WILL ONLY PRINT OFFLINE

I have a 309a HP printer and it will only print offline.  I have an HP computer, windows 7, 64 bit.  Can you help me and thank you so much.

Provost
Bob_Headrick
Posts: 16,321
Member Since: ‎11-17-2008
Message 2 of 3 (378 Views)

Re: MY PRINTER WILL ONLY PRINT OFFLINE

[ Edited ]

How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?  Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Teacher
filgrastin
Posts: 129
Member Since: ‎09-04-2010
Message 3 of 3 (371 Views)

Re: MY PRINTER WILL ONLY PRINT OFFLINE

You are truly a genius.  I followed your directions to the letter, installed a driver and now my printer is printing both offline AND online.  Thanks a million!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation