09-30-2010 08:31 AM
I get a message "genuine HP print cartridge installed" everytime a new cartridge is installed in my 7310 printer. Since I have installed replacement cartridges over time, I have three of the messages on my monitor. I have click "OK" to clear the message. They pop up every tiem I print anything, it's getting quite annoying. How can I stop these messages from poping up everytime I print........David
09-30-2010 09:16 AM
This should only pop up the first time you insert a new cartirdge not everytime yoiu print. My best bet would be a driver issue, it may be worth uninstalling and reinstalling.
Although I am an HP Employee I am not expert on all products.
The views I express here are my own and in no way represent the views, opinions or strategies of HP.
I'm just trying to help out if I can.
03-08-2011 01:11 PM - edited 03-10-2011 08:06 AM
Just started to work with this problem, and after uninstalling and reinstalling drivers for a few hours, then reimaging the machine it still came right back. I did just find a post else where that claims to have fixed by doing a regedit. Here is the link.
I haven't been able to try this yet as the printer is at a different location, but I will try it out tomorrow and post a update.
UPDATE: This does work, just did it and no popups ever showed up.
02-07-2012 09:50 PM
I have the same problem with HP Officejet Pro 8600 - and on a Mac. Using the setup cartridges for now, but will switch over to new ones soon, and am hoping it goes away.
iMac OS 10.7.2
02-17-2012 06:44 AM
Hi Jared, wow - so many messages, it must be really annoying!
I noticed that the firmware was updated on 15thFeb, are you using the latest version?
Please let me know if this solves the issue
03-08-2012 12:27 PM
Thanks for the post. I've included some information below that should assist with this one. Good Luck!
With this one, check this:
Regarding Ink alerts and other messages that reoccur after hitting OK on the pop up. I have learned that in some products you need to actually go into the Message Center and acknowledge the messages there in order for the pop ups to stop. Simply hitting OK on the pop up does not terminate the alert. You can Ctrl-Click and highlight all of the messages and acknowledge en masse in the Message Center. Please make sure that we are acknowledging the ink alerts and such IN the message center.
There is also the option of turning the messages off altogether. Go to HP utility, should be in the dock or in the Hewlett Packard folder in applications. In there you have an option for message center, in there you can go to settings in the top right, and then uncheck the boxes for displaying alerts. Good Luck!
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04-07-2013 02:58 PM
How To cancel out or remove the message “Using Genuine HP Cartridges has its Rewards” or “Thank you for using Genuine HP Cartridges” or “Genuine HP print cartridge installed” every single time you print no matter what options you click. In Windows 7 (Home Premium SP1): Go to Start>Devices and Printers>Right mouse click on the printer that is causing the pop-up then select “Printer Properties” (don’t select the “Fax” select the printer)>Go to the tab entitled “Ports”>uncheck “enable bidirectional support”. FYI, bidirectional support allows the printer to communicate on some ephemeral level with the computer (HP judasware) so I would rather just cancel the message but can’t seem to find the solution in the registry or other means. The pop up is either a screw up by HP software engineers or a means of Judasware (aka ‘stab you in the back’ ware).
06-12-2013 08:50 AM
For details on HP Rewards check out the link below
- HP Connected - Finding Your Printer's Email Address in HP Connected
- HP Printers - How Do I Find My Model Number or Product Number?
- HP Connected - Getting the Printer Claim Code
- HP Printers - Which Cartridges Work with My HP Printer?
- HP Officejet and Photosmart All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Up Paper