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Missing end of address on envelope (995 Views)
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Christineds20 Student
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Christineds20
Posts: 1
Registered: ‎08-31-2009
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Missing end of address on envelope

‎08-31-2009 01:53 AM

I have an HP Photosmart C7280 all-in-one which I connect to wirelessly using Vista.  I recently went to print an envelope from Word and selected the correct envelope size of DL 11 by 22 cm.  Despite trying 3 different envelopes the printer refuses to print all of the address, missing off parts of the ends of the longer lines.  It will print all of the address if I move the text box nearer to the left hand side - but I want the address nearer to the centre.

 

The envelope prints perfectly on my HP Laserjet 4000 PCL5? 

 

Any ideas please 

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dbcassidy Student
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dbcassidy
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Registered: ‎09-20-2009
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Re: Missing end of address on envelope

[ Edited ]

‎09-20-2009 11:51 AM - edited ‎09-20-2009 12:07 PM

I had the same problem and went crazy trying to figure out why the delivery address won't fully print. I am on Vista, using MS Word 2007, I have a HP Photosmart Premium (all in one) printer.

 

The problem seems to be an incompatibility between what MS word expects the printer to do and what actually happens

 

Here is the solution:

1. Configure MS Word 2007 envelope options to "Automatic".

2. Before putting the envelope in the printer, pull out any other paper that may be in the tray.

3. Place the envelope in the tray using face down against the right edge of the tray.

4. Move the paper guide in the tray until it is snug against the envelope (This is the most important step)

5. Print.

 

I also found this website very helpful in troubleshooting the problem: http://www.gmayor.com/changing_envelope_layout.htm

Message Edited by dbcassidy on 09-20-2009 12:07 PM
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