My HP CM1415fnw is constantly cancelling or connecting

[pchilderhose]

My HP CM1415fnw is constantly showing a cancelling or connecting state on the LCD screen. I don't know what it is cancelling or connecting and the only way to get rid of this notice is to physically remove power from the printer and then re-connect it. Is anyone else experiencing this problem and how can it be fixed?

[ScottyThompson]

I haven't solved it, but mine does exactly the same thing.  When in this 'canceling' state it won't pick up faxes either.  I have to unplug it.  I took my last HP back (different model) because it went into hibernate mode and wouldn't wake up, I hope I don't have to take this one back too.  Do you hear that HP?  I am 0-2 on your printers!!!

[tjoho007]

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ScottyThompson wrote:

I haven't solved it, but mine does exactly the same thing.  When in this 'canceling' state it won't pick up faxes either.  I have to unplug it.  I took my last HP back (different model) because it went into hibernate mode and wouldn't wake up, I hope I don't have to take this one back too.  Do you hear that HP?  I am 0-2 on your printers!!!

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My hp is becoming worthless to me. It is always canceling something or dialing something I already sent.

[UniProg]

Hello,

Please take a look at this document, which provides troubleshooting steps that hopefully, will help resolve this issue you are experiencing.

Please let me know your results.

Good luck!