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Honor Student
Ctopkis
Posts: 2
Member Since: ‎04-03-2012
Message 1 of 4 (844 Views)

My HP Officejet Pro 8100 printer refuses to print in color

My HP Officejet Pro 8100 printer refuses to print in color, I have a macbook OSX 10.7. for some reason it will not print in color and I do not know what to do. please help.

Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 2 of 4 (823 Views)

Re: My HP Officejet Pro 8100 printer refuses to print in color

Ctopkis, Make sure you have updated your firmware. Here is the link to the lastest firmware that was posted on 02-18-2012. 

 

Firmware upgrade is for HP Officejet Pro 8100 ePrinter - N811a

 

Post back and let me know if this fixes the issue or not.

 

-Sean

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Honor Student
Ctopkis
Posts: 2
Member Since: ‎04-03-2012
Message 3 of 4 (819 Views)

Re: My HP Officejet Pro 8100 printer refuses to print in color

nope it is still is printing in black and white.

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ginnylemon
Posts: 19
Member Since: ‎05-08-2013
Message 4 of 4 (604 Views)

Re: My HP Officejet Pro 8100 printer refuses to print in color

Hi,

 

You may try out the trobleshooting steps in the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02892752&tmp_task=solveCategory&cc=us&dlc=en&lc...

 

 If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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