This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings (272 Views)
Reply
Student
ntandd
Posts: 1
Registered: ‎03-25-2012
Message 1 of 2 (311 Views)

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings, which wouldn't be a big deal except that unlike other printers I've had, instead of just printing as best it can on low ink, it refuses to print at all.

I know the readings are false:

(a) because I've only recently refilled the ink - (since this started I write down when I refilled the ink and note the number of print jobs, which can be as low as 10 and the false readings can occur) and

(b) my only work around so far is to turn the printer off and on until the false readings stop, it then shows the correct ink levels and does print, but his can often take 5 or 6 times of "off and on." Very annoying.

Questions:

Has anyone else experienced this?

If so, is there a fix?

If no fix, is there a way to change the printer default configuration so it will print anyway -with low ink - instead of simply refusing to print?

Any help is appreciated.

Thank you

Please use plain text.
PhD Student
007OHMSS
Posts: 2,140
Registered: ‎08-12-2009
Message 2 of 2 (272 Views)

Re: My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp...

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Please use plain text.