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Top Student
cthomas45
Posts: 7
Member Since: ‎04-18-2012
Message 1 of 32 (25,164 Views)
Accepted Solution

My Officejet 6500 E709n Wireless won't print "Black"

I have replaced cartridges, run the print head cleaner, run the alignment, still won't print black.

Associate Professor
kkcb9395
Posts: 930
Member Since: ‎04-20-2010
Message 2 of 32 (25,150 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

Hi - Try following the steps in this document.

 

Hope that helps.

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.
Top Student
33perry
Posts: 3
Member Since: ‎04-20-2012
Message 3 of 32 (25,127 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

[ Edited ]

This is for those who have this problem with a NON-WIRELESS 6500 PRINTER:

 

From time to time, I have had the same problem with my black ink not printing, and just yesterday, my cyan stopped printing for the first time.  In all cases, I had plenty of ink, had also cleaned the printheads, very carefully cleaned the carriage, etc. and it did not seem to help.  And then I found THE SOLUTION - which was posted by someone who I will always be grateful to: 

 

Follow these steps to perform a partial reset of your product (printer):

 

  1. Unplug the power cord from the printer, and wait 20 seconds.
  2. Press and hold # and 3 while plugging in the power cord to the printer.
  3. Release the buttons after the printer has started up.  The printer will now be reset to factory defaults.

THIS HAS WORKED FOR ME EVERY TIME!

Top Student
cthomas45
Posts: 7
Member Since: ‎04-18-2012
Message 4 of 32 (25,107 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

Tried that with no results.  Think it is time for a new printer.

Honor Student
seth6500
Posts: 3
Member Since: ‎08-22-2011
Message 5 of 32 (25,057 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

 

My HP6500 all-in-one printer was working just fine when I tried to make a copy the "Black” ink would not print. It would not print from a document either. I changed the cartridges, cleaned and aligned the heads, did a full factory reset by unplugging the printer waited 20 seconds and while holding the # and 3 buttons plugged the printer back in... waited for it to restart and released the # and 3 buttons and ....waited for the initializing and head alignment to finish....and....and...and ... STILL NO BLACK INK!!!!

All diagnostics say everything is fine but everything is NOT fine.  Does anyone have any other suggestions...please!   I don't really want to buy a new printer.

Associate Professor
kkcb9395
Posts: 930
Member Since: ‎04-20-2010
Message 6 of 32 (25,052 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

Hi - Take a look at this post.  The instructions resolved the problem for at least one other customer having a similar issue.

 

Hope that helps.

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.
Honor Student
seth6500
Posts: 3
Member Since: ‎08-22-2011
Message 7 of 32 (25,051 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

Thank-you very much... Soaking the printerhead in hot water for 10 minutes seems to have done the trick.

Student
tquist1550
Posts: 1
Member Since: ‎08-01-2012
Message 8 of 32 (23,809 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

It would seem with 1300 views that this is a problem may HP should fix. My printer is less than a year old, I don't do much printing from home, and I just spent a great deal of money on three cartridges of black ink... :smileysad: 

 

The hot water trick doesn't seem to have done anything. I'm not happy...

Student
JeanAS
Posts: 1
Member Since: ‎09-16-2012
Message 9 of 32 (22,497 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

I cannot print anything black with my Office jet 6500 Wireless computer.  In looking on your website it looks like this is not an unusual problem.  I did shut down my computer and printer for an hour hoping to reboot.

Any other suggestions????

Thank you.

Student
lv2ride56
Posts: 1
Member Since: ‎04-10-2013
Message 10 of 32 (16,823 Views)

Re: My Officejet 6500 E709n Wireless won't print "Black"

I have tried everything I have seen on this forum with no satisfaction. Have now run the ink from the xl cartridges attemting all the cleaqnings realignments, etc. Soaking head in hot water did nothing.

Guess this HP is toast unless someone has another answer.

Will be my last HP if this is, as it appears, the norm.

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