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Sandy2479
Posts: 4
Member Since: ‎03-18-2012
Message 1 of 7 (241 Views)

My hp photosmart all in one 309a does not print PDF

I recently had to uninstall and reinstall the program, and now all prints fine EXCEPT Adobe PDF documents.  Any Answers?

Thanks

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erico
Posts: 25,134
Member Since: ‎01-07-2009
Message 2 of 7 (232 Views)

Re: My hp photosmart all in one 309a does not print PDF

Do you have Adobe Reader installed?





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****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Sandy2479
Posts: 4
Member Since: ‎03-18-2012
Message 3 of 7 (230 Views)

Re: My hp photosmart all in one 309a does not print PDF

Thanks for reply.  I DO have Adobe reader installed, and always install the updates.  I could print those docs before I uninstalled and reinstalled.  Something went wrong there.

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erico
Posts: 25,134
Member Since: ‎01-07-2009
Message 4 of 7 (219 Views)

Re: My hp photosmart all in one 309a does not print PDF

What did you install and reinstall?





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Sandy2479
Posts: 4
Member Since: ‎03-18-2012
Message 5 of 7 (213 Views)

Re: My hp photosmart all in one 309a does not print PDF

I had to reistall the printer software!

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erico
Posts: 25,134
Member Since: ‎01-07-2009
Message 6 of 7 (180 Views)

Re: My hp photosmart all in one 309a does not print PDF

Hi,

Sorry to take so long to reply. I was in San Francisco for the past week and only had my HP Touchpad with me. Try removing and reinstalling the HP Reader software program. 





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Sandy2479
Posts: 4
Member Since: ‎03-18-2012
Message 7 of 7 (176 Views)

Re: My hp photosmart all in one 309a does not print PDF

Thanks Enrico.  Will do.

 

Sandra

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