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Honor Student
Posts: 4
Member Since: ‎03-18-2012
Message 1 of 7 (266 Views)

My hp photosmart all in one 309a does not print PDF

I recently had to uninstall and reinstall the program, and now all prints fine EXCEPT Adobe PDF documents.  Any Answers?

Thanks

Provost
Posts: 27,433
Member Since: ‎01-07-2009
Message 2 of 7 (257 Views)

Re: My hp photosmart all in one 309a does not print PDF

Do you have Adobe Reader installed?

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Honor Student
Posts: 4
Member Since: ‎03-18-2012
Message 3 of 7 (255 Views)

Re: My hp photosmart all in one 309a does not print PDF

Thanks for reply.  I DO have Adobe reader installed, and always install the updates.  I could print those docs before I uninstalled and reinstalled.  Something went wrong there.

Provost
Posts: 27,433
Member Since: ‎01-07-2009
Message 4 of 7 (244 Views)

Re: My hp photosmart all in one 309a does not print PDF

What did you install and reinstall?

****Click the White thumbs up to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I am a volunteer, I don't work for Microsoft or HP****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Posts: 4
Member Since: ‎03-18-2012
Message 5 of 7 (238 Views)

Re: My hp photosmart all in one 309a does not print PDF

I had to reistall the printer software!

Provost
Posts: 27,433
Member Since: ‎01-07-2009
Message 6 of 7 (205 Views)

Re: My hp photosmart all in one 309a does not print PDF

Hi,

Sorry to take so long to reply. I was in San Francisco for the past week and only had my HP Touchpad with me. Try removing and reinstalling the HP Reader software program. 

****Click the White thumbs up to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I am a volunteer, I don't work for Microsoft or HP****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Posts: 4
Member Since: ‎03-18-2012
Message 7 of 7 (201 Views)

Re: My hp photosmart all in one 309a does not print PDF

Thanks Enrico.  Will do.

 

Sandra

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