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Sandy2479
Posts: 4
Member Since: ‎03-18-2012
Message 1 of 7 (252 Views)

My hp photosmart all in one 309a does not print PDF

I recently had to uninstall and reinstall the program, and now all prints fine EXCEPT Adobe PDF documents.  Any Answers?

Thanks

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erico
Posts: 25,944
Member Since: ‎01-07-2009
Message 2 of 7 (243 Views)

Re: My hp photosmart all in one 309a does not print PDF

Do you have Adobe Reader installed?





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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Sandy2479
Posts: 4
Member Since: ‎03-18-2012
Message 3 of 7 (241 Views)

Re: My hp photosmart all in one 309a does not print PDF

Thanks for reply.  I DO have Adobe reader installed, and always install the updates.  I could print those docs before I uninstalled and reinstalled.  Something went wrong there.

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erico
Posts: 25,944
Member Since: ‎01-07-2009
Message 4 of 7 (230 Views)

Re: My hp photosmart all in one 309a does not print PDF

What did you install and reinstall?





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Sandy2479
Posts: 4
Member Since: ‎03-18-2012
Message 5 of 7 (224 Views)

Re: My hp photosmart all in one 309a does not print PDF

I had to reistall the printer software!

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erico
Posts: 25,944
Member Since: ‎01-07-2009
Message 6 of 7 (191 Views)

Re: My hp photosmart all in one 309a does not print PDF

Hi,

Sorry to take so long to reply. I was in San Francisco for the past week and only had my HP Touchpad with me. Try removing and reinstalling the HP Reader software program. 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Sandy2479
Posts: 4
Member Since: ‎03-18-2012
Message 7 of 7 (187 Views)

Re: My hp photosmart all in one 309a does not print PDF

Thanks Enrico.  Will do.

 

Sandra

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