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Student
destineys
Posts: 1
Member Since: ‎09-03-2010
Message 1 of 10 (9,323 Views)

My printer is saying "carriage jam"

I lost the CD to download the software for my hp photosmart d5360.  I went to hp.com last night and was able to download the software easily!! Now when I turn the printer on it said paper jam, so I checked and no paper.  Now it's saying "carriage jam. clear carriage jam. press ok."  I took everything out and cleaned out the dust, at least I think I got all of the dust.  It still says that there is a carriage jam.  There is absolutely no paper jammed in the printer, small or large.  Please someone help me.  This is a new printer, and I really don't want to buy a new one!!

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Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 2 of 10 (9,308 Views)

Re: My printer is saying "carriage jam"

The "carriage jam" message is different than a paper jam.  "Carriage jam" indicates the carriage (the part that holds the ink cartridges) is not able to move properly.  Try the troubleshooting steps shown at the following page.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Onecooltuna
Posts: 2
Member Since: ‎07-23-2011
Message 3 of 10 (8,674 Views)

Re: My printer is saying "carriage jam"

Thanks for the info put it still won't clear. I have done everything and still nothing. Is there anyway to to reset the printer or do I just get a new one?? I hate to replace this printer, can't find a new one that prints direct ob DVD. 

Student
cindy78
Posts: 1
Member Since: ‎04-27-2012
Message 4 of 10 (7,916 Views)

Re: My printer is saying "carriage jam"

i turn on my printer  that i just boughtfrom a friend  it states printer carriage jam there is no paper or ink in it yet

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Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 5 of 10 (7,900 Views)

Re: My printer is saying "carriage jam"

Please read this post then provide some details.  What printer model? What operating system?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Dan_Guet
Posts: 2
Member Since: ‎07-29-2013
Message 6 of 10 (4,407 Views)

Re: My printer is saying "carriage jam"

It also says improper shutdown. Carriage won't move all the way across
Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 7 of 10 (4,399 Views)

Re: My printer is saying "carriage jam"

Hi Dan_Guet,

 

I see that you're having problems with your printer.

 

 

What printer do you have? 

Honor Student
Dan_Guet
Posts: 2
Member Since: ‎07-29-2013
Message 8 of 10 (4,392 Views)

Re: My printer is saying "carriage jam"

I have the HP5520e
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Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 9 of 10 (4,382 Views)

Re: My printer is saying "carriage jam"


Dan_Guet wrote:
I have the HP5520e

The troubleshooting steps in the document here may help resolve carriage jam issues with your Photosmart 5520.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Student
Mr_M
Posts: 1
Member Since: ‎03-14-2014
Message 10 of 10 (2,079 Views)

Re: My printer is saying "carriage jam"

I try printing and the words "carriage jam" pop out.

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