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cfitzplay
Posts: 1
Member Since: ‎11-16-2011
Message 1 of 2 (127 Views)

No text on page when I print

When I print a page the only things on there are the outlines of boxes, lines, and whate ever letters are in color.  How do I fix that? Thanks.  Cheryl

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 2 (94 Views)

Re: No text on page when I print

Hi cfitzplay,

 

Sounds like you need to replace your black cartridge in the printer. Let me know if you have the same issue after replacing the black cartridge.

I am an HP employee.

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