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09-28-2010 06:57 PM
Up until yesterday, our printer was working fine. Today, it looks like anything printed in black looks like lots of small blurry squares rather than text. The color text/graphics look fine. Also, it won't even completely print a test page, it stops in the middle and the the screen says there's a problem with the black cartridge. This cartridge is not old and we don't print that often, so I know it's not low. Can someone help????
09-28-2010 08:40 PM
Hi Shelley399, you may want to perform some servicing. Normally you can do this by going to "Tools" in printer menu. You can try performing cleaning of printhead or alignment. I hope it helps.
Though I work for HP, I'm speaking for myself and not HP
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03-06-2011 09:03 AM
I am having similar problems with a j4540. new cartridge, about 50% ink level. I was printing a page and it started the same problem as described above. The only message is black ink cartridge problem and the flashing orage exclamation mark.
I have tried cleaning the cartridge through the utilities and nothing happens with the printer. It does not move the head, make any noise etc. Printing a test page also results in no action by the printer.
New printer, very low use.