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05-18-2011 04:25 PM
I have followed HP's instructions for clearing the jam... removed and checked inside the front cover, rear cover, and document feeder. Nothing in any of them... not even the tiniest scrap. I made sure the cartridge carrier moves freely.
Upon loading paper, it partially feeds the sheet, then produces a paper jam error. With no paper, the paper-feed rollers turn for the same length of time and produces the same error. I have reset it several times, with no change in function.
My warranty ran out 2 months ago, and this has been used minimally... it's on the 3rd set of ink cartridges since new. Basically, this points to a hardware problem... So, instead of paying $20 for the privilege of speaking to a "tech" that doesn't speak English, so he can attempt to read to me from a prepared script and waste 2 hours of my life, I'm just going to junk this and go buy a non-HP product.
05-19-2011 06:21 AM
I have the same problem with an OfficeJet 4500 that's 2 weeks old!!!!. It happened the first time I used it and it continues to happen. It works fine but everytime I plug it into my laptop or try to print I get the jam error. Becasue it prints fine I'm not concerned about it but, if there is a fix, I'd like to know about it.
02-17-2012 04:23 PM
I have a OfficeJet J4540 that had the same Paper Jam Error, and its been like this for about a year unable to do anything at all. I decided to open it up today to find the battery that stores the memory for this convenient little message. I found it on the back right corner of the circuit board next to the speaker plug, its on its side welded in place between two thin pieces of metal. I then removed all the connections and screws going to the board, flipped it over and unsoldered/ resoldered one of the legs to the battery. Then I put it all back together, plugged it in then Voila it works! If it happens again im going to solder in a button(normally on) between the battery and board then drill a hole through the back panel attach it there so I can reset it easily. HP could have done this when they made them but then nobody would go out and buy a new one when they could just press a reset button. Be really careful if you try this though because the traces are tiny and you could break or melt them very easily when you unsolder/ solder the connections. I hope this helps someone else.