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Bunnytrix
Posts: 12
Member Since: ‎07-23-2009
Message 1 of 42 (36,477 Views)
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Officejet 4315 "Cartridge error-refer to device documentation"

I have an Officejet 4315--have received the flashing ! light (orange) and the message "Cartridge error-refer to device documentation". Am using brand new HP cartridges 21 and 22. Have taken them out, inspected, cleaned etc.

 

Cannot print test/alignment page.

 

Uninstalled printer software and reinstalled. No luck. Flashing ! just came back after unplugging and uninstall/reinstall.

 

How do I solve this error message?

 

Thanks

Cathy

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DexterM
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Member Since: ‎11-17-2008
Message 2 of 42 (36,476 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

Remove the black cartridge and keep only the color cartridge in, and check the message. Now remove teh color cartridge and insert only the black cartridge in, and check the message. This should give an idea about which cartridge has a problem.
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kaka3299
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Member Since: ‎07-27-2009
Message 3 of 42 (36,380 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

[ Edited ]

Cathy, Could you resolve the issue of the error? I have a similar problem with 4315 " Print Cartridge Error: Refer to device documentation to troubleshoot".

Any suggestions. Thanks

Message Edited by kaka3299 on 07-27-2009 07:01 PM
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Bunnytrix
Posts: 12
Member Since: ‎07-23-2009
Message 4 of 42 (36,375 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

No I have not yet resolved the issue. The suggestion above did not work. If I remove one cartridge and close the door, I get another error message telling me that a cartridge is missing. So I am not able to troubleshoot which cartridge, color or black and white is the offender. Am open to other suggestions. I don't really know what else to try. 
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Bunnytrix
Posts: 12
Member Since: ‎07-23-2009
Message 5 of 42 (36,389 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

Dexter do you have any other suggestions? If I remove one cartridge I get a new error message advising me that the left or right cartridge is missing. The printer evidently will not operate without both cartridges in place.
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kaka3299
Posts: 6
Member Since: ‎07-27-2009
Message 6 of 42 (36,354 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

I am going to do some research today and if I find anything, I will post it here...so keep checking this. My light and error came while I was printing and the page had printed half. I have mostly used refilled cartridges ever since I purchased this printer 2 years back. I will also try to chat with HP tech support. Anyway, I will post something today. Good Luck with your research too.
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Bunnytrix
Posts: 12
Member Since: ‎07-23-2009
Message 7 of 42 (36,364 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

Actually I went back and tried again to remove the cartridges one at a time. If I remove the color cartridge it says "The left cartridge is missing." If I remove the black and white cartridge the error message "Cartridge error-refer to device documentation" reappears, so I guess the problem is the B&W cartridge. However, the problem started with the previous B&W cartridge and continues with a new one. Both are brand new (not refilled) cartridges. 
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DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 8 of 42 (36,355 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

The problem actually is with the tri-color cartridge. Try cleaning the electrical contacts on teh color cartridge as well as the contacts on the color cartridge slot, and then reinsert the tricolor cartridge and see if you get the same message. If you do, then install another color cartridge(used or new) and see if the printer accepts it. If it does, then the cartridge is defective. If the printer rejects that also(by saying that the cartridge has a problem, and not that it is out of ink) then the printer has a problem. In any case, I suggest you call HP Tech Support as they'll do the necessary troubleshooting and replace the defective part IF the printer or the cartridges is still under warranty.
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kaka3299
Posts: 6
Member Since: ‎07-27-2009
Message 9 of 42 (36,354 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

[ Edited ]

Cathy, I have had the light go off by resetting the printer. Switch off the printer by pressing ON button. Wait for 30 Sec. Now pull out the power cord and printer to PC cable. Wait for 20 sec. Now reconnect the power cable and printer cable. Switch ON the printer by ON button. Say your prayers. Light should have gone off. Try it. Good luck.

 

Meanwhile I also called HP...they siad it is a  Hardware problem. They said the printer is old one and they could replace it with new HP J6480...flatbed multifunction for $110. This printer is available on Amazon for $109. For your info.

Message Edited by kaka3299 on 07-28-2009 11:27 AM
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Bunnytrix
Posts: 12
Member Since: ‎07-23-2009
Message 10 of 42 (36,344 Views)

Re: Officejet 4315 "Cartridge error-refer to device documentation"

Gosh, that is really a distressing answer "the printer is old". Uh, I bought mine in 12/07, less than 2 yrs ago. So now I'm to send it to the landfill and buy a new one. Ah, the American way! Throw it out and get a new one. If you are interested in more info on this way of "life" go to www.storyofstuff.com and watch the video. I guess HP's answer is not surprising.

 

The sequence suggested for cleaning the color cartridge hasn't helped either.

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