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Top Student
StandingSunProd
Posts: 2
Member Since: ‎06-21-2014
Message 1 of 4 (643 Views)
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Officejet 4630 Error Code

Last night my Officejet 4630 asked to install updates. It appeared to lock up during the installation process, so I unplugged the power and plugged it back in. Now the display says "ERROR CODE 0XB002740C" and will not respond.  I've followed the troubleshooting steps at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&lc=en&cc=us&dlc=en&product=5305051, but it has not cleared the error message or allowed me to print.

 

Any help would be appreciated!

HP Support Agent
Waterboy71
Posts: 5,057
Member Since: ‎09-03-2013
Message 2 of 4 (614 Views)

Re: Officejet 4630 Error Code

Hello StandingSunProd,

 

Please let me take a moment to say "Welcome" to the HP Forums.



                                            I hope you enjoy your experience!


 

I see that you are having an issue with error codes on the printer display screen.

 

First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.

 

I am also going to send you a private message.

 

Please feel free to write me back if you have any other questions or concerns.

 

I hope you have a Great Tuesday.

 

Cheers,:smileyhappy:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
Top Student
StandingSunProd
Posts: 2
Member Since: ‎06-21-2014
Message 3 of 4 (592 Views)

Re: Officejet 4630 Error Code

Thank you for your reply. I ended up chatting with HP support and after going through all the troubleshooting procedures with no success, HP replaced my printer at no charge (yay for warranty!).  The new printer is working like a champ... but I won't be installing any updates in future so I can avoid this situation repeating itself. :smileyhappy:

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 4 of 4 (564 Views)

Re: Officejet 4630 Error Code

@StandingSunProd 

 

Glad to hear you got a replacement

:smileyhappy:

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation