Officejet 6000 printhead

[tah_momma]

We recently had to change the color cartridges on our HP Officejet 6000, and afterwards, we started getting the error code on the control panel that is for "The printhead is incompatible" - power button is blinking and all the cartridge buttons are blinking in order from left to right.   The manual troubleshooting says to be sure it is properly installed or to replace the printhead.   The printer is not very old.  I am having my business office research when we bought it.  Is it normal for a printhead to go bad so quickly?  We've only used it for normal printing purposes and only use HP ink products with the printer. 

Also, if the printhead needs replaced, I couldn't find anything in the manual on how to change the printhead.  Can anyone give me instructions on this as well?  Thank you very much for your assistance..

[007OHMSS]

Try the steps in this document:

error message

[tah_momma]

I did follow all the recommendations on the link provided, and the lights are still blinking.  Does this now mean I need a new printhead?

[007OHMSS]

If you followed those steps and still have the error, then it should be covered if under warranty.

[tah_momma]

It was purchased in November 2009, so I am sure it is not under warranty anymore.  What is my next step?

[007OHMSS]

If you call tech support 1800HPINVENT, they can officially troubleshoot the issue, and determine if it is the printhead. If it is the printhead, a different warranty may apply to the printhead if it is newer than the printer.

[kuberg]

Having this same problem and printer is out of warranty.  Did you ever figure out how to resolve it?

[bond_girl]

Hi,

We are also having this problem, having changed one of the ink cartridges.  Have followed all online advice but no luck.  Anyone solved this yet?

thanks

[jon1965]

I have had the same problem with 2 of these models that I bought for our office. Both are out of warranty. I think this quite common with this model.

[Ciara_B]

Hi folks

For the Incompatible Printhead message, have you tried cleaning the printhead?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02029588&cc=ie&lc=en&dlc=en&jumpid=reg_r1002_ie...

Kind Regards

Ciara