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Honor Student
tah_momma
Posts: 3
Member Since: ‎01-11-2011
Message 1 of 14 (8,073 Views)

Officejet 6000 printhead

We recently had to change the color cartridges on our HP Officejet 6000, and afterwards, we started getting the error code on the control panel that is for "The printhead is incompatible" - power button is blinking and all the cartridge buttons are blinking in order from left to right.   The manual troubleshooting says to be sure it is properly installed or to replace the printhead.   The printer is not very old.  I am having my business office research when we bought it.  Is it normal for a printhead to go bad so quickly?  We've only used it for normal printing purposes and only use HP ink products with the printer. 

 

Also, if the printhead needs replaced, I couldn't find anything in the manual on how to change the printhead.  Can anyone give me instructions on this as well?  Thank you very much for your assistance..

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 14 (8,069 Views)

Re: Officejet 6000 printhead

Try the steps in this document:

 

error message

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
tah_momma
Posts: 3
Member Since: ‎01-11-2011
Message 3 of 14 (8,061 Views)

Re: Officejet 6000 printhead

I did follow all the recommendations on the link provided, and the lights are still blinking.  Does this now mean I need a new printhead?

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 4 of 14 (8,054 Views)

Re: Officejet 6000 printhead

If you followed those steps and still have the error, then it should be covered if under warranty.

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
tah_momma
Posts: 3
Member Since: ‎01-11-2011
Message 5 of 14 (8,051 Views)

Re: Officejet 6000 printhead

It was purchased in November 2009, so I am sure it is not under warranty anymore.  What is my next step?

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 6 of 14 (8,041 Views)

Re: Officejet 6000 printhead

If you call tech support 1800HPINVENT, they can officially troubleshoot the issue, and determine if it is the printhead. If it is the printhead, a different warranty may apply to the printhead if it is newer than the printer.

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Student
kuberg
Posts: 1
Member Since: ‎01-30-2011
Message 7 of 14 (7,915 Views)

Re: Officejet 6000 printhead

Having this same problem and printer is out of warranty.  Did you ever figure out how to resolve it?

Student
bond_girl
Posts: 1
Member Since: ‎02-26-2011
Message 8 of 14 (7,741 Views)

Re: Officejet 6000 printhead

Hi,

We are also having this problem, having changed one of the ink cartridges.  Have followed all online advice but no luck.  Anyone solved this yet?

thanks

Student
jon1965
Posts: 1
Member Since: ‎05-11-2011
Message 9 of 14 (7,391 Views)

Re: Officejet 6000 printhead

I have had the same problem with 2 of these models that I bought for our office. Both are out of warranty. I think this quite common with this model.

Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 10 of 14 (7,367 Views)

Re: Officejet 6000 printhead

Hi folks

For the Incompatible Printhead message, have you tried cleaning the printhead?

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02029588&cc=ie&lc=en&dlc=en&jumpid=reg_r1002_ie...

 

Kind Regards

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation