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04-23-2012 04:47 PM
Been getting general error 0X6100004C many times now when powering up the printer. Have tried powering off printer and powering back up, still same result. Seems only way to clear error is to remove all cartridges from printer and power it off then back on without the cartridges. The printer then says no cartridges in printer, but after powering printer off and re-installing cartridges, error message clears. Any ideas?
04-25-2012 02:51 PM
This article should help resolve the error you are getting:
Give the steps a try and let us know if it helps.
Best of Luck!
04-27-2012 10:20 AM
Thanks for the info. Actually, I tried resetting the printer before, like the instructions said and the printer worked fine for a couple days. But, the problem came back and had to reset the printer again. The one thing that I have noticed on doing the reset of the printer is that the print carriage sometimes does not move to the center of the printer when the door is opened to remove the print cartridges. The only way to get the print carriage in the center is to unplug the power to the printer after I power it off then back on before it stops doing it's power up cycle. Any more ideas?
04-30-2012 05:44 AM
Try the document I linked below. The error code does not match yours but it could be related based on the observations you made on the printer carriage.
A 'Carriage jam' or '0X610000F6' Message Displays on the Control Panel
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Please mark Accept As Solution if it solves your problem
04-30-2012 10:05 AM
Thanks for the info, I was in the process of moving the carriage assembly manually when I heard a spring pop. Now with the cartridges all back in, on printer power up, the carriage assembly moves quite fast both directions and stops at the left side. Printer now says paper jam, but I now have this small piece of plastic about 1/4 inch wide and 16 inches long that I have no idea where it goes. Is this a printer carriage band? The part number is C9058-80087 A GMNA065. This part seems to control the travel and how fast the carriage assembly moves. Any more ideas?
05-06-2012 04:59 PM
Thanks for the info, but couldn't find out what was causing the problem or how to fix it. I think it had something to do with the print carriage because a small thin piece of plastic, 1/4 inch wide and 16 inches long came loose after your reply. The part number was C9058-80087 A GMNA065. This part somehow controlled the back and forth motion of the print carriage. I could not find a place through HP that would repair this printer since it was out of warranty. Since I needed a printer, I decided to go out and buy another printer. Office Max gave me a credit of $50.00 for my 'broken' printer and I bought a big boy replacement printer, (HP Officejet 8600 Plus). So far, so good on the new one, It was a little more expensive than I wanted to pay, but I'll see how long this printer will last with no problems.
05-06-2012 05:15 PM
Thanks for the info, but could not figure out how to attach that small piece of plastic back on my printer. Since I needed a working printer, (it was out of warranty), Office Max gave me a credit of $50.00 towards a new printer. I definitely upgraded to a HP Officejet 8600 Pro. I'll see how this new printer works for me, so far so good.