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kentwist
Posts: 1
Member Since: ‎07-03-2014
Message 1 of 2 (136 Views)

Officejet 8500g Auto Doc Feeder rollers came loose

  • The auto doc feeder rollers came loose on one side when I was cleaning them. (paper wasn't auto feeding when sending a muti-page fax) I cannot find documentation on how to reconnect the roller to the printer on the side nearest the back of the machine. Any ideas?
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Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 2 (120 Views)

Re: Officejet 8500g Auto Doc Feeder rollers came loose

Hello kentwist,

 

Welcome to the HP Forums!

 

I understand the automatic document feeder on the Officejet 8500 came loose. I will do my best to assist you! Please follow this HP document on When Using the Automatic Document Feeder, an 'Original Jam: Clear jam, and then press OK' Message Di... See if you're able to put the rollers back on by following these steps.

 

If not, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.

 

Good luck.

I worked on behalf of HP.
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