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Student
CJLacey
Posts: 1
Member Since: ‎11-27-2010
Message 1 of 2 (801 Views)

Officejet J6480 - Paper Mismatch Error

Go to print, "sounds good" like it's going to do it like it always has, then out of the blue, an error message "Mismatch paper - check paper size, press OK and print". 

 

No, I have not changed the paper size; these are documents in Word I have always been printing, and no I have not recently changed my operating system, which is Windows 7.  There is no paper jam. 

 

When I press OK, the paper prints out, all wrinkled, with no top margin.  What's going on?  Anyone else with this problem?

Student
jplittlejohn
Posts: 1
Member Since: ‎06-12-2011
Message 2 of 2 (491 Views)

Re: Officejet J6480 - Paper Mismatch Error

I tried taking the box on the back out and putting back in.  No luck.  I still get the paper size error message.  Does anyone have another suggestion?  It is very frustrating.

 

Phil

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