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Student
Jwitos
Posts: 1
Member Since: ‎07-03-2010
Message 1 of 6 (13,901 Views)

Officejet Pro 8000 - printhead problem

Hi.

Yesterday, suddenly, on my PC HP software shown me an alert "Printhead problem". Both printheads seem not to work. Both  lights (printhead problem) on printer are blinking. I tried to manually clean the printheads but it didn't work.

What should I do to fix that? :smileyhappy:

 

Greetings, Jwitos.

Regents Professor
Ciara_B
Posts: 6,278
Member Since: ‎11-27-2009
Message 2 of 6 (13,874 Views)

Re: Officejet Pro 8000 - printhead problem

Hi

Try performing a power reset and cleaning the printhead contacts and contacts in the printer as described in the document below

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01817398&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

Does this help solve the issue?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Intern
JLJRosenfeld
Posts: 12
Member Since: ‎01-05-2010
Message 3 of 6 (13,864 Views)

Re: Officejet Pro 8000 - printhead problem

That link is for Officejet 8500, which has different buttons. For the Officejet 8000, see section 21 in

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01628597&cc=us&lc=en&dlc=en&product=3762364

Top Student
Redecraft
Posts: 7
Member Since: ‎03-18-2012
Message 4 of 6 (10,494 Views)

Re: Officejet Pro 8000 - printhead problem

I have an Officejet 8000 Pro Wireless, and the magenta stopped printing.

I fitted a new cartridge (HP) - still no magenta.

No error lights showing; ink status says full, but no magenta.

How can I tell what the problem is?

Honor Student
dowsley
Posts: 1
Member Since: ‎03-19-2012
Message 5 of 6 (10,487 Views)

Re: Officejet Pro 8000 - printhead problem

Problems with printing heads.  I cleaned them per manual, Black,cyan print but  yellow and magenta will not.

Problem # 2 -  I have to unplug the printer and power up every time I print. It first prints a test page, after moaning

( making various noises ) then it may or may not print. This HP printer is the last printer I will use, to many problems.

 

Student
terranago
Posts: 1
Member Since: ‎01-27-2013
Message 6 of 6 (6,975 Views)

Re: Officejet Pro 8000 - printhead problem

Same problem. Do you have found any solution?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation