Question
Reply
 
Honor Student
Posts: 4
Member Since: ‎06-21-2010
Message 1 of 4 (662 Views)

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.

the menu screen says its on and the blue light is on, but no connection.

 

Appears to be a hardware problem, any ideas.

 

Thanks

Reply
0
Student
Posts: 1
Member Since: ‎01-06-2014
Message 2 of 4 (462 Views)

Re: Officejet Pro 8500 A909g (all in one) wireless radio not functioning

I have a MacBook Pro and can not print.  Ran Wireless Network Test Report from the printer and it says the wireless radio is not functioning.  The wireless functionis on but the wireless is not working on the printer.

Highlighted
HP Support Agent
Posts: 5,889
Member Since: ‎09-03-2013
Message 3 of 4 (438 Views)

Re: Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Hello Minabird4

 

Welcome to the HP Forums, I hope you enjoy your experience!

 

I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.

 

US support link to contact options for laptops purchased in the US.

http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en

 

Outside of US support link to contact options for laptops purchased outside the US.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

I would like to thank you for posting on the HP Forums. Have a great day!



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP


Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Student
Posts: 1
Member Since: ‎04-27-2015
Message 4 of 4 (106 Views)

Re: Officejet Pro 8500 A909g (all in one) wireless radio not functioning

I had the same problem, and I wonder to myself why wasn't this soloution posted by the hp representative. 

I had tried everything, including almost resetting my router.  Changed the channel of my router settings, "reset" the device, reset the network;  Still nothing.  Then i google radio not working and it pulls up a soloution for another printer;

Photosmart C7180 Wireless Radio Not Working. 

look into their soloutions and it shows this; Let's reset the printer before we declare it dead.  Turn the printer off, hold the # and 6 keys while powering it on.  Now, re-run the wireless test.   If it fails this time, the radio has failed.

 

Guess what?  Resets the radio and everything else and not the printers working like a charm again.  Just don't understand why someone from hp wouldn't think aobut attempting the same offering with this printer.  Anyway, it really reset the printer and went through all the steps.   And viola; printing from my phone and every other device in the house like clockwork.  Hope this helps.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation