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Student
sprankler
Posts: 1
Member Since: ‎06-21-2010
Message 1 of 3 (419 Views)

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.

the menu screen says its on and the blue light is on, but no connection.

 

Appears to be a hardware problem, any ideas.

 

Thanks

Student
Minabird4
Posts: 1
Member Since: ‎01-06-2014
Message 2 of 3 (219 Views)

Re: Officejet Pro 8500 A909g (all in one) wireless radio not functioning

I have a MacBook Pro and can not print.  Ran Wireless Network Test Report from the printer and it says the wireless radio is not functioning.  The wireless functionis on but the wireless is not working on the printer.

HP Support Agent
Dunidar
Posts: 4,728
Member Since: ‎09-03-2013
Message 3 of 3 (195 Views)

Re: Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Hello Minabird4

 

Welcome to the HP Forums, I hope you enjoy your experience!

 

I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.

 

US support link to contact options for laptops purchased in the US.

http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en

 

Outside of US support link to contact options for laptops purchased outside the US.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

I would like to thank you for posting on the HP Forums. Have a great day!



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