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04-04-2012 07:25 AM
I, too, am having the "won't print because the magenta is low" problem. I replaced the cartridge - same thing.
I did all of the fixes usually listed, found this discussion, replaced my low black cartridge - nothing different.
Read about changing all cartridges - hey, I had them and if these don't work, I'm throwing it in the trash anyway.
My next trash pick up is Monday - none of it worked!
08-14-2012 05:50 AM
This printer model can only be described as absolute rubbish. I bought one in 2010 with a three year warranty and am now on my third (which is actually dated 2009) and needed a fourth because of the cartridge empty issue (plus a very odd noise when it prints). The initial cupport from HP was fine and I was offered another replacment but I said that I had had enough of this and would like to have a new 8600 before my warranty runs out - HP never extended it and has 'lost' records of one of the replacments.
The complaint department is useless - I was told there had onyl been one replacement (how to make you feel like a liar without trying) - so I said it was probably when the courier didn't turn up and I got a threatening email from HP demanding the old printer carcase back. The woman couldn't pronounce my surname (which isn't tricky) and when I finally asked her to get it right she reorted she had - funny I obviuosly don't know how to pronounce my own name so thank you HP for correcting me. The I got the bloke I had been delaing with who said that as it was out of warranty (I had received this incarnation of my printer more than 90 days ago) I had to go through troubleshooting. That's when I really got mad as I had followed all of the diagnostics (and so had my husband quite separately) before contatcng HP as I knew what a palaver it was going to be and taht should have been on the system. He 'very graciously' - joke - said we could bypass that and I could have yet another refurbished printer. he didn't seem to understand how ridiculous this was nor what the 'lemon laws' are nor that the cost of his time and my time far outweighed the manufacture cost of a new printer.
The outshot is I will not take this offer and am going to buy an Epson - no more HP printers/servers or anything else for me. The product is absolutely shocking and the service worse. Who can you complain about when the complaint department fails? Does anyon in HP care about this end of the market? They may need to judging by the number of comments on printer websites (against the Epson I am getting) where so many people have said they've had enough of HP printers. What a shame.
Is it worth trying to sue HP? Probably not as the rubbish and nonsense that comes out of the company will tie people up in knots for years. The best is to vote with your money and stop buying from HP.
Let's see if I get a response or if this comment goes missing?
08-14-2012 05:58 AM
good luck with the new epson, i have a r200 that is about 7-8 years old and still printing (use it to print directly on to cd's and dvd's) I bought a canon mp420 for general use (4 function all-in-one) which i love and has been very dependable. Me too with NEVER buying an HP inkjet again, i do also have an HP laserjet 4000 that is 10 years old, they were built like tanks, now all they make is JUNK.
09-20-2012 01:26 PM
there is no way that HP didnt and doesnt know the HP 8500 WIRELESS printer had and has a major defect regarding the cartridges and subsequent errors. I spent $400 on this piece of crapola and about another $200 on cartridges because none would work. I got a great value for my money as I got about 3 hours out of this royal piece of JUNK.
I WILL NEVER BUY HP AGAIN AS THEY DID NOT STAND BEHIND THIS PRODUCT WHEN IT FAILED MISERABLY AND JUST STOPPED PRODUCING IT. THAT WAS THEIR SOLUTION AND MINE IS TO NEVER TRUST HP WITH MY TIME OR MONEY AGAIN. A BIG 'SHOVE IT' TO HP PRODUCTS. WONDER HOW MUCH EXTRA REVENUE THEY GRABBED BY PEOPLE THAT BOUGHT THIS CRAPPY PRODUCT HAVING TO GO BACK TO GET MORE AND MORE INK CARTRIDGES WHEN HP KNEW FULL WELL IT WASNT THE CONSUMER DOING ANYTHING WRONG...IT WAS JUST A LOUSY, UNRELIABLE PRODUCT PRODUCED BY HP.
02-08-2013 03:21 PM
Please, I just bought a new set ink cartridge of 8500A, but I still get an error message telling me replace the C cartridge and that one is empty!
Any kind advice?
02-08-2013 08:37 PM
My recommendation ALGBURI, junk it. Look at all the posts, this printer is a piece of absolute **bleep**. Do yourself a favor and buy anything else other than HP inkjets. I bought a Canon M420 all in one for under one hundred on Amazon and it uses the same exact cartridges as my wife's M250 that we bought at Wally World for under fourty. The M420 is almost 2 years old and the M250 is almost 4 years old and replaced the cartridges about 3 times on both and both printers are still running great.