HP Support Forums
Join in the conversation.
05-06-2010 02:33 AM
Hi - can anyone help please.
I have an Officejet Pro 8500 A909g, bought Oct 2009. I cancelled a print job yesterday, and have been getting the "Clear Paper Jam" message ever since. I've followed all the steps in the HP guide - there is no paper jam. From other sites, looks like a common problem with this machine.
Any thoughts re how to fix please?
09-29-2010 01:09 AM - edited 09-29-2010 01:12 AM
You may want to try out the following link
If after following the steps provided and the error still exist, you may want to contact the call center for a replacement.
Although I am employed by HP, I am speaking for myself and not for HP.
01-20-2011 02:14 PM
I have the same problem that so many others have with this printer, and it also started right after I cancelled a print job. HP does not seem willing to talk to anyone who has an expired warranty. My printer has very little use, this seems to be a defect. I have tried lubricating the little black gear and fiddling with it, as others have suggested, to no avail. What a shame, its a nice enough printer except it no longer works and I've spent almost all day messing with it.... No more HPs!
10-12-2011 04:06 PM
Cancelled a print. Now shows "paper jam". went through troubleshooting. No help. Printed only 600 pages for a $400 printer.(just started 2nd ream of paper). Out of warranty.
11-01-2011 04:55 PM
I have the same problem with the paper jam message. I did everything that HP said to do on there web site but nothing worked and they do not want to work with you because you are a few months out of warranty. I am disable and have only a small income and I print stuff as a volunteer for my church, but cant now because of hp not wanting to help. I see that others have the same problem as I do. I have always told people to buy Hp as I have always thought it was the best. But unless I can get help I will no longer refer people to them.