01-07-2012 05:56 PM
New N911A will not feed photo paper from default tray. It gives an out of paper message. Plain paper feeds fine. The optional paper tray is not installed (I do not have one). This is a brand new out of the box machine replacing a C7280 wtih ink carriage failure. I have used this paper in all my previous HP printers with no issues. It is HP Advanced Photo paper (66lb/10.5 mil, auto sense)
Solved! Go to Solution.
02-12-2012 04:23 PM
Just got off the phone with HP .. my printer was BRAND NEW as well .. remove the paper tray .. tip printer on it's left side .. using a clean t-shirt .. clean the gray rubber roller .. rough it up a bit .. paper will feed fine ..
that's it .. shouldn't have to do it, BUT it's better than packing this f***er up and hauling it back to Costco ..
have a great day
02-28-2012 04:26 PM
My brand-new OfficeJet 8600 Pro Plus also does a poor job of feeding photo paper. And the instructions in the user manual for loading media are not very clear -- it says to "make sure the stack of media aligns with the line on thewidth guide". What-ever THAT Means. When it didn't feed paper, I tried moving the paper into different locations (as I could not see a distinct "line" on the width guide), but that did not help.
I was finally able to get it to print a couple photos by repeadtedly hitting "OK" after it told me that it was out of paper. Once in a while, it actually loaded the paper and printed. But this is very slow and very iffy.
I'll keep fooling with this, but if I can't get it to work better, it's going back to Costco. The printer appears to work great when it feeds paper, but the usability compared to my Canon MX860 is lacking. Huge fail not to include a separate envelope / photo slot for single feeds.
02-28-2012 04:53 PM
this is a pain .. I had to reregister because I didn't remember my password .. anyway, read post above about wiping gray roller with a clean dry t-shirt .. the roller is dry and slick .. you have to rough it up a little and it will feed like a champ
to do this, pull out paper tray .. tip printer over on its LEFT side // gray roller is right in the middle of the bottom .. roll it while wiping ..
09-21-2012 12:07 AM
For cardstock printing, you can try these steps:
1) Do a blank page printing/ copying of 50-100 plain media
2) After this is completed, remove the plain media and load a few pieces of cardstock (~10 pieces) in the input tray
3) Select cardstock as the media type on the printer setting
4) Print your images, it works well
I am an HP employee.