Officejet Pro 8600 (CN578A) will not feed photo paper. (4041 Views)
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Top Student
what4
Posts: 5
Registered: ‎01-07-2012
Message 1 of 16 (4,041 Views)
Accepted Solution

Officejet Pro 8600 (CN578A) will not feed photo paper.

New N911A will not feed photo paper from default tray. It gives an out of paper message. Plain paper feeds fine. The optional paper tray is not installed (I do not have one). This is a brand new out of the box machine replacing a C7280 wtih ink carriage failure. I have used this paper in all my previous HP printers with no issues. It is HP Advanced Photo paper (66lb/10.5 mil, auto sense)

Student
ZReed
Posts: 1
Registered: ‎01-09-2012
Message 2 of 16 (3,991 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

I am having the same issue. Can someone please advise..

Honor Student
YankeeFan1
Posts: 1
Registered: ‎01-09-2012
Message 3 of 16 (3,978 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

I am also experiencing the same problem with photo paper.  This is a brand new printer.  We should not be having this issue.:smileymad:

Honor Student
twynn03
Posts: 2
Registered: ‎01-18-2012
Message 4 of 16 (3,930 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

I am also having the same problem with my Officejet Pro 8600 Plus.  Photo paper will not feed.

Top Student
dlong
Posts: 1
Registered: ‎02-12-2012
Message 5 of 16 (3,859 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

Just got off the phone with HP .. my printer was BRAND NEW as well .. remove the paper tray .. tip printer on it's left side .. using a clean t-shirt .. clean the gray rubber roller .. rough it up a bit .. paper will feed fine ..

 

that's it .. shouldn't have to do it, BUT it's better than packing this f***er up and hauling it back to Costco ..

 

have a great day 

Honor Student
BAZZAB
Posts: 2
Registered: ‎02-28-2012
Message 6 of 16 (3,777 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

My brand-new OfficeJet 8600 Pro Plus also does a poor job of feeding photo paper.  And the instructions in the user manual for loading media are not very clear -- it says to "make sure the stack of media aligns with the line on thewidth guide".  What-ever THAT Means.  When it didn't feed paper, I tried moving the paper into different locations (as I could not see a distinct "line" on the width guide), but that did not help.  

 

I was finally able to get it to print a couple photos by repeadtedly hitting "OK" after it told me that it was out of paper. Once in a while, it actually loaded the paper and printed.  But this is very slow and very iffy.  

 

I'll keep fooling with this, but if I can't get it to work better, it's going back to Costco.  The printer appears to work great when it feeds paper, but the usability compared to my Canon MX860 is lacking.  Huge fail not to include a separate envelope / photo slot for single feeds.  

Honor Student
objexeter
Posts: 3
Registered: ‎02-28-2012
Message 7 of 16 (3,773 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

this is a pain .. I had to reregister because I didn't remember my password .. anyway, read post above about wiping gray roller with a clean dry t-shirt .. the roller is dry and slick .. you have to rough it up a little and it will feed like a champ

 

to do this, pull out paper tray .. tip printer over on its LEFT side // gray roller is right in the middle of the bottom .. roll it while wiping  ..

 

 

Top Student
inspired56
Posts: 6
Registered: ‎04-08-2012
Message 8 of 16 (3,661 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

I have tried this on my brand new printer and it still will not print cardstock or brochure paper
Honor Student
osouc
Posts: 2
Registered: ‎02-13-2011
Message 9 of 16 (3,161 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

have same problem but black rubber rollers were stuck!

Intern
BreadPigZ2
Posts: 32
Registered: ‎09-21-2011
Message 10 of 16 (3,091 Views)

Re: Officejet Pro 8600 (CN578A) will not feed photo paper.

Hi there,

 

For cardstock printing, you can try these steps:

 

1) Do a blank page printing/ copying of 50-100 plain media

2) After this is completed, remove the plain media and load a few pieces of cardstock (~10 pieces) in the input tray

3) Select cardstock as the media type on the printer setting

4) Print your images, it works well

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