02-10-2011 02:13 PM
My Officejet Pro keeps intermittently skipping lines of black ink when I copy or print a document. There appears to be no pattern as to where on a page the line skips printing. When I initially replaced my B/Y printhead, the problem appeared to have stopped and the pages appeared to be printing OK. But after a day or so, when I would print or copy another document, the problem reappears. I have also replaced the black ink cartridge (twice), the problem still exists.
I love this printer because, when it's working, it prints and copies documents with excellent speed and clarity. I don't want to spend another $200+ dollars for a replacement HP printer or an inordinate amount for repair of the existing printer. Any suggestions??
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02-11-2011 06:29 AM
Hi - Try following the steps in this document (if you haven't already). It should help narrow down the issue.
Hope that helps.
I am an HP employee.
02-22-2011 04:19 AM
THANKS VERY MUCH. Your suggestion seems to be working.
I was hesitant about replying too soon because I wanted to be sure the problem has been corrected this time.
Initially, I replaced the black ink cartridge (for a second time), but this didn't correct the problem. Next, I replaced the black (B/Y) printhead (for the second time). Now the printer is working just fine.
May be the first replacement printhead was defective, since the second replacement printhead seems to have solved the problem. Fortunately, I was able to get a refund (replacement) for the first printhead.
Thanks again for your help.