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11-21-2008 12:44 PM
11-22-2008 05:51 PM
11-24-2008 06:23 AM
11-24-2008 11:17 AM
11-24-2008 11:45 AM
I have a Pro L7680 All in One and am having the same problem -- Paper Jam message despite no real jam. Powered down, unplugged, restarted...same message. Arrrgh. Anyone find anything else to try? Geek Squad response? That was my next step, too. But quite inconvenient and the printer's only 3 months old!!
11-24-2008 12:41 PM
11-25-2008 12:49 AM
Hello Msintl1, your issue seems to be an hardware issue since our technical support determined that the printer needs to be replaced, I recommend you to once again contact our technical support so that they will replace the printer free of cost. Our representatives will call you for the credit card info as the printer is an collateral part and your card will not be charged if you send the defective printer back to HP within 15 days. First we (HP) will ship the replacement printer to you with an prepaid shipping label and then you need to send the defetive printer in the same box back to HP. This is the process which you need to follow for the replacement of the printer.
NOTE: You will also get an manual on what accessories to keep with you and what accessories must be returned to HP. Please follow the manual and then return your defective unit to HP.
Since this is an hardware issue I recommend you to talk to our technical support and if the printer is still not working then since the printer is IN WARRANTY they will replace the printer.
11-25-2008 07:29 PM
11-25-2008 07:50 PM
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I am an ex-HP Employee.