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franglaise
Posts: 1
Member Since: ‎11-10-2010
Message 1 of 2 (4,117 Views)

PHOTOSMART ALL=IN=ONE=PLUS B209a prints only blank pages

The B209a prints only blank pages.  It will not print a test page, alignment page, diagnostic page, document, anything..

The ink cartridges are good, the printhead has been cleaned.  It makes all the right noises in preparation and sounds like it's printing.. This printer is a year old,, although I've only used it for 6 months,  but it's not been used in 6 months. 

I have no idea what else to do.

Regents Professor
Ciara_B
Posts: 6,318
Member Since: ‎11-27-2009
Message 2 of 2 (4,108 Views)

Re: PHOTOSMART ALL=IN=ONE=PLUS B209a prints only blank pages

Hi franglaise

You could try following the steps outlined here

There are a couple of things in here you've tried already - such as cleaning the printhead -  but there are some others that are worth trying out (like ensuring the cartridges are vented)

 

Please let me know how you get on

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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