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Honor Student
ELEANORD
Posts: 2
Member Since: ‎11-01-2010
Message 1 of 19 (23,274 Views)
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PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

i keep getting CARTRIDGES MISSING OR NOT DETECTED' error message on my photosmart c4580. i have taken out and re set the cartridges, also cleaned them and the printer contacts lovingly with a cotton swab just like the online help advised and i still get the error message. i dont want to buy new cartridges until i definitely know they are empty (i dont really think they are). can anyone help?? thanks :smileyhappy:

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kkcb9395
Posts: 930
Member Since: ‎04-20-2010
Message 2 of 19 (23,273 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

Hi - Wish I had better news, but since you've already cleaned both the cartridge and carriage contacts, I'm not aware of anything else you can do, but replace the cartridges.

 

Sorry about that.

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.
Honor Student
ELEANORD
Posts: 2
Member Since: ‎11-01-2010
Message 3 of 19 (23,269 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

THANKS, WASNT REALLY WHAT I WANTED TO HEAR BUT NEVERMIND! :smileyhappy:

Honor Student
Feebee
Posts: 2
Member Since: ‎11-19-2010
Message 4 of 19 (23,102 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

Hi! I too have the same problem. I have tried 2 new colour cartridges but still keep getting the same message. I have also cleaned the conections as per the suggestion. Help please!!!

Associate Professor
kkcb9395
Posts: 930
Member Since: ‎04-20-2010
Message 5 of 19 (23,096 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

Hi - Have you followed the steps in this document?  I know you mentioned you'd cleaned the connections, but I wanted to make sure you cleaned both the cartridge and the carriage connections (step 2 in the document).  My assumption is that the error message specifically calls out the color cartridge?  If so, and you've followed all of the steps in the document, unfortunately, I'm not aware of any other options to resolve the issue....  Wish I had better news.

 

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.
Honor Student
Feebee
Posts: 2
Member Since: ‎11-19-2010
Message 6 of 19 (23,088 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

Thanks, but yes I followed all the instructions. Typical isn't it that the printer is just out of warranty!!!!

Thaks anyway.

Student
coledvd
Posts: 1
Member Since: ‎07-19-2011
Message 7 of 19 (22,308 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

Not sure how the status of this post has been set to Solved as you guys clearly still have the same issues as me!  

 

I too have followed the guidance and cleaned the cartridge and carriage with cotton buds.  I have also bought new colour and b&w cartridges even though the original ones are still more than half full.  I too am not long out of warranty.  Hugely dissappointed and iritated...

Student
Aleph_1963
Posts: 1
Member Since: ‎12-25-2010
Message 8 of 19 (21,666 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

I just resolved this on my HP C4580 - follow the instructions above to get into the support menu and then scroll around the menus until you find the Reset Menu - then select reset language and press OK. The printer will turn off and then you switch it back on and then reselect your preferred language and select ok - the printer then recalibrates and takes you through the printer alignment and scanning of the printed alignment page like it did when you first switched it on.

 

Good luck - this has been a very very frustrating issue and HP can do better !

Student
zinek89
Posts: 1
Member Since: ‎11-08-2011
Message 9 of 19 (21,608 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

How can I get into support menu and find the Reset Menu?

Student
Sarahnnnnnnn
Posts: 1
Member Since: ‎07-22-2012
Message 10 of 19 (18,333 Views)

Re: PHOTOSMART C4580 'CARTRIDGES MISSING OR NOT DETECTED' HELP!!

I've followed every piece of advice available on the internet to resolve this problem and the only thing that worked was to replace the colour cartridge. This is very frustrating and expensive and I'm a little angry that HP seem to be very silent on the issue. 


My advice would be to buy the new ink and persevere until such time as you can afford to replace your printer - And then buy a Brother. Brother printer ink cartridges can be as low as £1.99
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