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03-18-2009 12:02 PM
When the printer takes paper from the tray, it crumples it up and gets jammed in the printer. I have tried two dozen times to just print the cartridge alignment page. It worked three times, but each time I got an error that the alignment didn't work. I just bought this thing yesterday and I am incredibly frustrated.
1. Cleaned the rollers with a slightly damp cloth towel and allowed them to dry for one hour.
2. Made sure the paper is laying flat and is not pushed too far into the printer.
3. Adjusted the arm in the paper tray so that it's snug against the paper but not squeezing or smashing it in any way.
4. Unplugged and rebooted the printer (four times)
5. Made sure the tray wasn't too full (there are about 50 sheets in it now).
I am using plain paper, HP brand. The error that comes up is "Out of paper," as opposed to "paper jam," which would be accurate. The only other function I have tried is the scanning, and it works fine. The top feeder works fine. Every single time (with three exceptions - the failed cartridge alignments) the printer takes the paper, it seems like one roller is maybe not moving as fast or as forcefully as the others. The paper gets crumpled. I pull the paper out, take the duplexer off to remove all the shreds of paper that didn't come out before, replace the duplexer, and try again. It fails. Please tell me how to fix this.
05-29-2009 09:41 AM
11-05-2009 02:49 PM
My Brother just had the same problem today and he called me. What we found after checking and comparing his printer with mine (same one J6480) that there is a box attached to the back of the printer. The two squeeze type butotns open the door so you can see the paper rollers. All looked good in there.
Then we discovered that the two white buttons on the side of the box let you take the box out, so we did and when we reinserted the box there was a definite click heard and we tried to print and all was well. Suggest you make sure that the box on the backo the printer is securely in place. Good Luck hope this helps you out. Chip
12-01-2009 03:17 PM
My J6480 printer does not print but gives the message "out of paper" eventhough there are plenty of papers. Also, I can make copies so the paper feeder is working. Anybody has the same problem?.
12-02-2009 08:21 PM