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Top Student
sassyj1977
Posts: 5
Member Since: ‎06-01-2010
Message 1 of 10 (1,139 Views)

Paper feeds but does not print

[ Edited ]

my printer Deskjet F4240 (F4200 Series) all-in-one printer feeds a page through but will not print.  It doesn't even attempt to print.  It copies just fine and I have just replaced the ink cartridges do that is not the problem.  I will not print from internet, word pad or any other program I wish to print from. I also get no error messages on the printer itself....Can someone help?

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 10 (1,125 Views)

Re: Paper feeds but does not print

Does it feed the paper through in response to a print request?

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Top Student
sassyj1977
Posts: 5
Member Since: ‎06-01-2010
Message 3 of 10 (1,114 Views)

Re: Paper feeds but does not print

Yes.  There is communication with the computer but nothing prints. 

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 4 of 10 (1,099 Views)

Re: Paper feeds but does not print

So, when you send a print request, it spits out a blank piece of paper, is that right?

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Top Student
sassyj1977
Posts: 5
Member Since: ‎06-01-2010
Message 5 of 10 (1,092 Views)

Re: Paper feeds but does not print

Yes that is correct

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 6 of 10 (1,089 Views)

Re: Paper feeds but does not print

[ Edited ]

What Operating System is your PC running? Do you have any Service Packs installed too?

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Top Student
sassyj1977
Posts: 5
Member Since: ‎06-01-2010
Message 7 of 10 (1,080 Views)

Re: Paper feeds but does not print

I am on Windows XP.  Just recently got internet and did some downloads and it took my windows saying that it was not  a "genuine" copy and is now trying to make me buy some subscription.  Not sure what it wiped out but now am dealing with a black screen and it will not install the service pack that is waiting to be downloaded.  Is that a problem?

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 8 of 10 (1,073 Views)

Re: Paper feeds but does not print

I think it is the problem. The primary reason for blank printouts on Windows XP is missing Service Packs. The least required is SP1. But right now, SP3 is what is available, which is good enough. SP1 provides the correct USB drivers so that XP can communicate through USB. So if I was you, I'd either purchase a genuine key for XP, considering Microsoft is still selling it, or upgrade to Vista or better yet, Windows 7.

----------------------------
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Top Student
sassyj1977
Posts: 5
Member Since: ‎06-01-2010
Message 9 of 10 (1,060 Views)

Re: Paper feeds but does not print

Thank you so much!

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 10 of 10 (1,052 Views)

Re: Paper feeds but does not print

You're welcome. Please post back if you need any more assistance.

----------------------------
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
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